Needs to finish conversation of this situation about how you would… Needs to finish conversation of this situation about how you would have handled the situation, differently.Situation: I think, it all started when Server Aaa grabbed a few items from Server Bee’s set-up table and forgot to replace them and/or inform anyone. Busy times you know! This caused Bee embarrassment when guests arrived at the table and Bee had to scramble to reset the table. This upset Bee’s routine and high service standards, that Bee is so proud of. Since then, there has been minor altercations, ill feelings, and lack of communication amongst them. Some staff think that it is affecting all of them and the happy workplace that they were so proud of. You know everyone looks up to them, since they have been around for a long time. It’s been over three weeks now and I thought that it would end soon and hoped that all would be well. Also, I thought, See, the Team Captain, should have taken care of it. You can feel the tension and stressful situation it is causing for everyone. I hope they stay strong. I believe a couple of days ago there was another altercation between them, at the BoH. Somebody was saying that it could be heard in the restaurant. I hope it goes away soon. They are both good servers and “good people” too, you know. I feel bad for them. All the staff is talking about it secretly and in groups, sometimes in the staff room and even whispering at the FoH, in guests’ view. Hi, my name is Zee, and I am the Manager narrating the story, of this restaurant, which has 20 employees. I do not know what to do. I am asking you to help me with this situation because you have watched the video’s and read the material on Leadership, Teamwork and Conflict Resolution and are ready to guide me. Utilizing videos and material on Leadership, Teamwork and Conflict Resolution, you are going to assist Zee, the manager, by listing your observations, findings, and steps to end the present situation and take steps to prevent recurrence Reference: videos : https://www.youtube.com/watch?v=p-JG2WSfIQIhttps://www.youtube.com/watch?v=mm_ySbgbdl0https://aboutleaders.com/hospitality-leadership/ Engineering & Technology Industrial Engineering Operations Management HRT 116
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