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CSIS 473
GALAXY INDUSTRIES COMPANY DESCRIPTION
Introduction
Galaxy Industries, a traditionally organized company, has asked your consulting firm, Project
Management Consultants (PMC) to define and implement a Project Management Office (PMO)
within the company. The sponsor for the project is the CEO, John Smith. The CIO is Joe Brown,
and the COO is Sue White.
Mr. Smith wants Galaxy to assist him in developing the Project Charter and Mr. Brown will be
working with Galaxy to develop the Project Plan (and sub-plans). Mrs. White has requested that
the plan include the development of a Project Management Intranet Site so that internal staff will
be well informed as related to project progress, problems/risks, and issues.
Galaxy Industries Environment
Galaxy is a small company that sells home accessories such as lamps, pictures, end tables, rugs.
They purchase many of their products from manufacturers in the US, England, France, Italy, and
China. They sell to gift shops in the US and have an Internet site that sells to worldwide
customers. Their Internet sales are now exceeding their US sales. The company is in a solid
financial condition, with sales expected to rise 25% within the next year (because of the success
of their online sales). Because of their revenue and sales growth, they have hired new staff in
their warehouse operations, sales and information services. They have partnered with CISCO for
network services, FedEx for shipping services, HP/IBM/Dell/Microsoft for computer hardware
and software services.
Some of the problems Galaxy is facing are: inability to process orders within 24 hours; rising
transportation costs (due to higher fuel cost); inadequate employee training; increased demand
for internal IT services related to their website, sales, financial reporting, and
warehousing/shipping; inability to keep up with information technology advancements and
trends; and high personnel turnover in IT, marketing, and sales. All of these problems have been
addressed in the company’s strategic plan.
PMC’s Environment
PMC has 55 Project Managers and 275 project support staff. The company mandates that all
project managers obtain their project management professional (PMP) certification. PMC has
assigned 1 project manager and 2 project support staff to the Galaxy account because this project
is very small in size.
Project Pre-Initiation
Galaxy has just completed their strategic plan, and one of the strategies to be implemented is the
development of a PMO. This strategy was given high priority as it will eliminate and/or reduce
the problems associated with internal projects not being completed on time and within budget.
Successful completion of internal projects is crucial to the continued success of the company, as
these internal projects support the sales, marketing, accounting and warehousing functions of the
company.
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CSIS 473
PMC’s Project Manager has met with Mr. Smith and has obtained adequate information for the
development of a Project Charter and Scope Statement. He has learned the following from Mr.
Smith:
1. Galaxy has 3 project managers, however, none of them are PMP certified, and they are
not centrally located. Two project managers work in Information Services and the third
works in the COO’s office. Mr. Smith wants all of Galaxy project manager’s to obtain
their PMP certification.
2. Galaxy has 8 projects in progress and 10 projects that have not been approved or
prioritized. One project manager has four projects, and the other two have 2 projects
each.
3. Galaxy has no formal project management methodology, policy, or procedures. Project
progress reporting is sent out weekly Department heads (via email).
4. Galaxy does have an empty location for the PMO office (located across from the
Accounting Offices); however, office furniture and equipment will need to be purchased
and phone/fax/network services will need to be installed.
5. Galaxy does not have a software package for tracking projects and has asked that this be
a part of the project plan.
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CSIS 473
GROUP PROJECT: CHARTER EXERCISE GRADING RUBRIC
Student Name:
Points
Points
Possible Earned
Criteria
Format: Paper is written in
APA format and is free of
grammar and spelling errors.
10
Project Charter contains an
appropriate project
description; characteristics of
the product, service, or result;
and the name, responsibility,
and authority level of the
project manager.
30
Project Charter contains
measurable project objectives
that show a summary
milestone schedule, success
criteria, high-level
requirements, and a high-level
scope statement.
25
Project Charter contains a
summary budget and project
approval requirements,
including the success criteria,
who determines whether those
criteria have been met, and
who signs off for project
approval.
15
Total
80
Instructor’s Comments
CSIS 473
GROUP PROJECT: CHARTER EXERCISE INSTRUCTIONS
The project charter officially announces and authorizes the existence of the project. The charter
names the project manager and indicates the extent of the project manager’s authority over the
project and its resources. The charter should contain at least the following elements:
•
Project description and characteristics of the product, service, or result
•
Name, responsibility, and authority level of the project manager
•
Name and responsibility of the person or persons authorizing the project charter
•
Project purpose or justification
•
Measurable project objectives (summary milestone schedule)
•
Success criteria
•
High-level requirements
•
High-level scope statement
•
Summary budget
•
Project approval requirements, including the success criteria, who determines whether
those criteria have been met, and who signs off for project approval
This assignment is due by 11:59 p.m. (ET) on Monday of Module/Week 3.
CSIS 473
GROUP PROJECT: CHARTER EXERCISE TEMPLATE
A. General Information
Provide basic information about the project including: Project Title – The proper name used to identify this project;
Project Working Title – The working name or acronym that will be used for the project; Proponent Secretariat –
The Secretariat to whom the proponent agency is assigned or the Secretariat that is sponsoring an enterprise
project; Proponent Agency – The agency that will be responsible for the management of the project; Prepared by –
The person(s) preparing this document.
Project Title:
Project Working Title:
Proponent
Secretariat:
Proponent Agency:
Prepared by:
Points of Contact
List the principal individuals who may be contacted for information regarding the project.
Position
Title/Name/Organization
Phone
E-mail
Project Sponsor
Program Manager
Project Manager
Proponent Cabinet
Secretariat
Proponent Agency
Head
Customer (User)
Representative(s)
Other
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CSIS 473
B. Executive Summary
An Executive Summary is required when Sections C thru G of the charter are excessively long. In two or three
paragraphs, provide a brief overview of this project and the contents of this document.
C. Project Purpose
Explain the business reason(s) for doing this project. The Project Purpose (the Business Problem and Project
Business Objectives) is in the Project Proposal, Section B.
1. Business Problem
The Business Problem is a question, issue, or situation, pertaining to the business, which needs to be answered or
resolved. State in specific terms the problem or issue this project will resolve. Often, the Business Problem is
reflected as a critical business issue or initiative in the Agency’s Strategic Plan or IT Strategic Plan.
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CSIS 473
2. Project Business Objectives
Define the specific Business Objectives of the project that correlate to the strategic initiatives or issues identified in
the Commonwealth or Agency Strategic Plan. Every Business Objective must relate to at least one strategic
initiative or issue and every initiative or issue cited must relate to at least one project business objective.
Commonwealth or Agency
Strategic Plan – Initiative or
Critical Issue
Project Business Objectives
D. Assumptions
Assumptions are statements taken for granted or accepted as true without proof. Assumptions are made in the
absence of fact. List and describe the assumptions made in the decision to charter this project.
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CSIS 473
E. Project Description, Scope and Management Milestones
1. Project Description
Describe the project approach, specific solution, customer(s), and benefits. The Project Description is located in
the Project Proposal, Section C.
2. Scope
The Project Scope defines all of the products and services provided by a project, and identifies the limits of the
project. In other words, the Project Scope establishes the boundaries of a project. The Project Scope addresses the
who, what, where, when, and why of a project.
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CSIS 473
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CSIS 473
3. Summary of Major Management Milestones and Deliverables
Provide a list of Project Management Milestones and Deliverables (see Section E of the Project Proposal
Document). This list of deliverables is not the same as the products and services provided, but is specific to
management of the project. An example of a Project Management Milestone is the Project Plan Completed.
Event
Project Charter Approved
Project Plan Completed
Project Plan Approved
Project Execution – Started
Project Execution Completed
Project Closed Out
Estimated Date
Estimated Duration
F. Project Authority
Describe the authority of the individual or organization initiating the project, any management constraints,
management oversight of the project, and the authority granted to the Project Manager.
1. Authorization
Name the project approval authority that is committing organization resources to the project. Identify the source of
this authority. The source of the approval authority often resides in code or policy and is related to the authority of
the individual’s position or title.
2. Project Manager
Name the Project Manager and define his or her role and responsibility over the project. Depending on the
project’s complexities, include how the Project Manager will control matrixed organizations and employees.
3. Oversight
Describe the Commonwealth or Agency Oversight controls over the project.
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CSIS 473
G. Project Organization
1. Project Organization Chart
Provide a graphic depiction of the project team. The graphical representation is a hierarchal diagram of the
project organization that begins with the project sponsor and includes the project team and other stakeholders.
2. Organization Description
Describe the type of organization used for the project team, its makeup, and the lines of authority.
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CSIS 473
3. Roles and Responsibilities
Describe, at a minimum, the Roles and Responsibilities of all stakeholders identified in the organizational diagram
above. Some stakeholders may exist whom are not part of the formal project team but have roles and
responsibilities related to the project. Include these stakeholders’ roles and responsibilities also.
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CSIS 473
H. Resources
Identify the initial funding, personnel, and other resources, committed to this project by the project sponsor.
Additional resources may be committed upon completion of the detailed project plan.
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CSIS 473
Resources
Funding
Allocation and Source
Source: (i.e. Federal Grant)
Amount: $
Source:
Amount: $
Savings: $
Cost Avoidance Savings: $
Project Team (Full
and Part Time
Staff)
Customer Support
Facilities
Equipment
Software Tools
Other
I. Signatures
The Signatures of the people below document approval of the formal Project Charter. The Project Manager is
empowered by this charter to proceed with the project as outlined in the charter.
Position/Title
Proponent Cabinet Secretariat
(as required)
Signature/Printed Name/Title
Date
Proponent Agency Head
Project Sponsor (required)
Program Manager
Project Manager (required)
Other Stakeholders as needed
Other Stakeholders as needed
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CSIS 473
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