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BAM 410 Organizational Theory and Behavior Unit #1
Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. 360.org, an organization working toward curbing climate change, recently conducted an
interview with Jessica for the position of a public relations officer. However, interviewers
Brenda and Laura are divided over whether Jessica should be given the job. Brenda believes
that Jessica does not have in-depth knowledge about the issue of global warming and its
impact. On the other hand, Laura feels that Jessica would be perfect for the job because she
has strong interpersonal skills. Which of the following, if true, would weaken Laura’s argument?
a. Jessica was unable to communicate clearly why she was right for the job.
b. Jessica was high on confidence about getting the job because of her strong networking
skills.
c. Jessica listened intently to the interviewers’ questions before answering them.
d. Jessica was unable to fare well in the written test which analyzed her conceptual skills.
e. Jessica was very friendly and courteous with the receptionist while greeting her.
2. Which of the following best defines organizational behavior?
a. It is a field which is not influenced by factors in the external world.
b. It involves analyzing different people in an industry with independent profit-centered
motives.
c. It involves the study of groups of people coming together for collective bargaining.
d. It involves developing exclusively the knowledge of managers and senior-level employees.
e. It involves the study of what people do in a company and how it affects the company’s
output.
3. ________ refers to a gut feeling not necessarily supported by research.
a. Inference
b. Logic
c. Rationality
d. Intuition
e. Reasoning
4. Which of the following is a difference between sociology and psychology?
a. Sociology uses various methods of empirical investigation whereas psychology uses limited
critical analyses.
b. Sociology studies humans and animals whereas psychology focuses exclusively on humans.
c. Sociology studies people in relation to their social culture whereas psychology focuses on
the individual.
d. Sociology incorporates research from social sciences, philosophy, and natural sciences;
psychology does not.
e. Sociology uses only qualitative techniques whereas psychology uses both qualitative and
quantitative techniques.
Unit 1 Examination
43
BAM 410 Organizational Theory and Behavior
5. Myriam is analyzing the gender roles of men and women in management in the United States
and comparing them to the gender roles in management in Japan. She is surveying fifty male
and fifty female managers in each country to compare their daily behavior. Myriam’s study
exemplifies how ________ contributes to OB.
a. psychology
b. anthropology
c. corporate strategy
d. political science
e. archaeology
6. Which of the following is a result of globalization?
a. lower production of goods in developing nations
b. shared social value among all cultures
c. highly homogeneous workforce
d. organizations being bound by national borders
e. jobs moving to nations with low-cost labor
7. Which of the following is an example of a position in a service job?
a. environmental campaigner
b. production line worker
c. human resource executive
d. flight attendant
e. administrative executive
8. Which of the following is not a reality for today’s workforce?
a. The line between work and non-work time has become blurred.
b. Issues related to well-being have dropped as the number of employees who work at home
rises.
c. Employees have heavy outside commitments.
d. Organizations are asking employees to put in longer hours.
e. Many workers never get away from the virtual workplace.
9. Group ________ is the extent to which members of a group support and validate one another at
work.
a. associability
b. think
c. affect
d. cohesion
e. maturity
Unit 1 Examination
44
BAM 410 Organizational Theory and Behavior
10. Differences in ________ indicate surface-level diversity.
a. values
b. ethnicity
c. style of work
d. attitudes
e. personality
11. Malcolm Industries recently hired a large number of workers for the company’s new
construction factory in Colorado. During the hiring process, the management made a clear
effort to recruit physically strong individuals because the work at the factory involves manual
labor. The jobs need to be performed by individuals who have the energy and physical stamina
to work for long hours. Which of the following surface-level characteristics did the company
most likely concentrate on when selecting the new workers?
a. beliefs
b. values
c. religion
d. personality
e. age
12. Which of the following is the most likely reason why employers should employ older workers?
a. Older workers are flexible and learn quickly.
b. They adjust to new technology promptly.
c. Older workers have extensive work experience.
d. They have shorter tenures and hence lower pension benefits than younger workers.
e. The rates of unavoidable absences are lower than those of younger workers.
13. ________ refers to an overall factor of intelligence as suggested by the positive correlations
among specific intellectual ability dimensions.
a. The Flynn effect
b. Malleable intelligence
c. Extelligence
d. General mental ability
e. Virtual memory
Unit 1 Examination
45
BAM 410 Organizational Theory and Behavior
14. Jeremy Samuels works in a police department in California. His job often requires him to
observe clues that criminals leave behind. His job is to analyze these clues, which helps the
department catch the criminal. Which of the following dimensions of intellectual ability does
Jeremy most likely have?
a. perceptual speed
b. extent flexibility
c. number aptitude
d. spatial visualization
e. dynamic flexibility
15. Lorna Perry, who works in a financial firm in Michigan, is required to calculate a large number
of clients’ accounts daily. She needs to tally figures and check accuracy at a high speed.
Which of the following dimensions of intellectual ability does Lorna most likely use?
a. number aptitude
b. visual perception
c. extent flexibility
d. perpetual speed
e. deductive reasoning
16. In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers
promising. In the past two years, she has found a number of new writers whose work she
thought was exceptional and immersed herself in the task of helping them shape their
manuscripts for submission to her managers for publishing. Although she was extremely proud
of the results, none of the authors she worked with were chosen for publication. After learning
about her management’s decision, she is extremely frustrated and is beginning to resent the
job she does. However, she knows there is nothing she can do and continues working because
of the good perks and salary benefits the job offers. How can Vera’s job attitude be best
described?
a. low emotional contagion
b. low job satisfaction
c. high psychological empowerment
d. low job involvement
e. high positivity offset
Unit 1 Examination
46
BAM 410 Organizational Theory and Behavior
17. Lillian Stintson works for a global women’s rights organization. In the past few months, she
has traveled across the globe for the campaign she was working on. In addition, she has been
working weekends to meet campaign milestones. She has now decided to take a month’s
holiday to relax and get a much-needed break. She knows that the organization will understand
her need for a long holiday. Which of the following best represents Lillian’s feeling?
a. low organizational commitment
b. low employee engagement
c. low job involvement
d. high interest in whistle-blowing
e. high perceived organizational support
18. Which of the following statements is most likely to be true about the major job attitudes?
a. They tend to overlap one another.
b. They are highly distinct from one another.
c. They increase cognitive dissonance.
d. They are generally resistant to change.
e. They are not correlated to one another.
19. The ________ response includes actively and constructively attempting to improve conditions,
including suggesting improvements, discussing problems with superiors, and undertaking some
forms of union activity.
a. exit
b. voice
c. loyalty
d. neglect
e. acceptance
20. To get his company through some hard economic times, Ben’s working hours have just been
reduced from 40 hours a week to 33. Ben is upset about the reduction in time and pay, but he
shows up at work every morning and is willing to patiently wait until economic times improve
and he can go back to working full time. Which of the following types of response is being
displayed by Ben?
a. performance
b. loyalty
c. voice
d. neglect
e. exit
Unit 1 Examination
47
BAM 410 Organizational Theory and Behavior
21. Jean Ervin works as a fund raising executive at a women’s rights organization in San Diego.
Though she has been with the organization for only a year now, she has already been promoted
and often gets excellent feedback from her manager. Her manager says that the key to Jean’s
good performance is that she is happy with the work she does and she is excited about the
challenges in tasks, which she takes up with a lot of enthusiasm. Which of the following mood
dimensions is Jean most likely to be feeling?
a. neutral affect
b. high positive affect
c. high negative affect
d. low positive affect
e. low negative affect
22. Which of the following is an example of deep acting?
a. An Individual’s actual emotions.
b. Trying to modify one’s true inner feelings based on display rules.
c. Hiding one’s inner feelings and forgoing emotional expressions in response to display rules.
d. Emotions that are organizationally required and considered appropriate in a given job.
e. None of the above.
23. Which of the following is an argument used against emotional intelligence?
a. It does not have the capacity to predict criteria that matter.
b. It cannot be measured easily and measures of EI are diverse.
c. It is not genetically influenced and thus is void of an underlying biological factor.
d. It is not closely related to intelligence and personality.
e. It can be learned by experience.
24. Emotions such as relaxation, serenity, and calmness comprise the __________ mood
dimension.
a. low positive affect
b. high negative affect
c. high positive affect
d. low negative affect
e. neutral affect
Unit 1 Examination
48
BAM 410 Organizational Theory and Behavior
25. __________ refers to individual differences in strength with which individuals experience their
emotions.
a. Intelligence quotient
b. Ambiguity effect
c. Affect intensity
d. The Hawthorne effect
e. Positivity offset.
Unit 1 Examination
49
BAM 410 Organizational Theory and Behavior
Writing Assignment for Unit One
• Include your name, student number, course number, course title and unit number with your
writing assignment.
• Begin each writing assignment by identifying the question number you are answering followed by
the actual question itself (in bold type).
• Use a standard essay format for responses to all questions (i.e., an introduction, middle
paragraphs and conclusion).
• Responses must be typed double-spaced, using a standard font (i.e. Times New Roman) and 12
point type size.
Word count is NOT one of the criteria that is used in assigning points to writing assignments. However,
students who are successful in earning the maximum number of points tend to submit writing
assignments
that fall in the following ranges:
Undergraduate courses: 350 – 500 words or 1 – 2 pages.
Graduate courses: 500 – 750 words or 2 – 3 pages.
Doctoral courses: 750 – 1000 words or 4 – 5 pages.
Plagiarism
All work must be free of any form of plagiarism. Put written answers into your own words. Do not simply
cut
and paste your answers from the Internet and do not copy your answers from the textbook. Be sure to
refer to
the course syllabus for more details on plagiarism and proper citation styles.
Please answer ONE of the following:
1. What is withdrawal behavior? How does it effect the organization? Elaborate.
2. Describe some ways by which management can attract, select, and recruit diverse employees
in an organization.
3. Discuss the cognitive dissonance theory. How do individuals seek consistency among their
attitudes, and between their attitudes and their behavior?
BAM 410 Organizational Theory and Behavior Unit #2
Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked
to complete a self-report survey to help interviewers understand if she is the right candidate for
the job. From the interview, they have found that she is extroverted, empathic, scrupulous, and
cooperative in nature, which are key characteristics needed for the job. These characteristics
about Lugo indicate her ________.
a. personality
b. genealogy
c. knowledge
d. skill
e. talent
2. Which of the following statements is true about personality?
a. Personality remains constant over time.
b. Personality is free from the influence of the environment.
c. Personality can be measured solely through personal interviews.
d. Personality is influenced by hereditary factors.
e. Parents highly influence the development of their offspring’s personality.
3. According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging to the
________ type are practical and prefer routine and order and focus on details.
a. extraverted
b. sensing
c. perceiving
d. intuitive
e. feeling
4. Ellen Athers works as a communication executive at a travel house. She is known to be friendly
with her colleagues and interacts with them regularly to build strong work relationships. She
knows that her rapport with her co-workers is a crucial part of her work and invests time in
these relationships. In addition, she is assertive in making decisions, and colleagues take her
decisions seriously. Which of the following types is Athers most likely to be characterized as
according to the Myers-Briggs Type Indicator (MBTI) classification?
a. extraverted
b. perceiving
c. solitary
d. brooder
e. introverted
Unit 2 Examination
96
BAM 410 Organizational Theory and Behavior
5. Elaine Chamberlain works as a research executive at an environmental organization. Though
her colleagues are helpful and friendly, because of her shy nature, she often eats her lunch
at her desk and has limited interactions with them. She is glad that her nature of work does
not require her to interact with her co-workers to a high extent. Which of the following types is
Elaine most likely to be characterized as according to the Myers-Briggs Type Indicator (MBTI)
classification?
a. social
b. introverted
c. exhibitionist
d. extraverted
e. gregarious
6. What does the Myers-Briggs Type Indicator classification of S versus N stand for?
a. social/perceiving
b. sympathetic/thinking
c. stable/negligent
d. shrewd/feeling
e. sensing/intuitive
7. Which of the following is most likely to be a drawback of highly conscientious people according
to the Big Five model?
a. They excessively emphasize being creative.
b. They engage in numerous risky behaviors, such as smoking and drinking.
c. They focus on learning instead of performing a job efficiently.
d. They tend to indulge in irresponsible behavior and be disorganized.
e. They do not adapt well to changing contexts.
8. Which of the following is true about narcissists?
a. They go out of their way to be helpful to colleagues.
b. They do not require admiration or importance of people.
c. They have an inferiority complex about themselves.
d. They are meek, timid, and shy in nature.
e. They are more likely to emerge as leaders.
Unit 2 Examination
97
BAM 410 Organizational Theory and Behavior
9. Which of the following is an instrumental value according to the Rokeach Value Survey?
a. social recognition
b. personal discipline
c. economic success
d. world peace
e. meaning in life
10. If a person responds to a particular situation in the same way over a long time period, then the
attribution theory states that the behavior demonstrates ________.
a. traceability
b. distinctiveness
c. consistency
d. discontinuity
e. consensus
11. According to the attribution theory, if a behavior scores _________, we tend to attribute it to
external causes.
a. low on adaptability
b. high on stability
c. low on consistency
d. low on distinctiveness
e. low on consensus
12. ________ bias indicates the tendency of an individual to attribute his or her own successes to
internal factors while putting the blame for failures on external factors.
a. Congruence
b. Anchoring
c. Self-serving
d. Distinction
e. Status quo
Unit 2 Examination
98
BAM 410 Organizational Theory and Behavior
13. Harriet Kirby, a fund raising manager at a women’s rights organization, experienced a bad
incident last year with the public relations manager of a banking company who had committed
to sponsor a charity event. The bank backed out at the last minute. This year, when a renowned
international bank executive showed interest in sponsoring the organization’s upcoming
annual event, Harriet rejected their participation. She felt that banks have a casual approach
toward charity events and it is risky to involve them in the event. Which of the following best
characterizes Harriet’s decision?
a. cognitive dissonance
b. self-fulfilling prophecy
c. bandwagon effect
d. self-serving bias
e. selective perception
14. Anne Warner, a climate campaigner at an environmental organization, is in charge of
implementing a campaign activity where she needs to increase the use of renewable energy
in the villages of Vietnam. For her project, she uses the rational decision-making model to
implement activities. She has just completed identifying an appropriate criteria for decision
making and has allocated weights to the criteria. Which of the following is Anne most likely to
undertake next according to the model?
a. select hydro energy as the best option
b. weigh advantages between solar and wind energy
c. determine goals of the project
d. analyze the problems of the project
e. develop the alternatives
15. The ________ bias is a tendency to fixate on initial information and fail to adequately adjust for
subsequent information.
a. availability
b. anchoring
c. hindsight
d. overconfidence
e. self-serving
16. ________ is defined as the processes that account for an individual’s intensity, direction, and
persistence of effort toward attaining a goal.
a. Learning
b. Motivation
c. Leadership
d. Management
e. Emotional labor
Unit 2 Examination
99
BAM 410 Organizational Theory and Behavior
17. If Alberta is categorized as a Theory X manager, which of the following behaviors is she most
likely to exhibit?
a. She will trust her employees to use their discretion in most matters.
b. She will let her employees choose their own goals.
c. She will delegate authority extensively to junior managers.
d. She will empower her subordinates.
e. She will strictly control all the details of any project she is managing.
18. Which of the following statements is true regarding goal-setting theory?
a. Externally generated feedback is more powerful than self-generated feedback.
b. Goal commitment is more likely when individuals have an external locus of control.
c. People do better when they get feedback on how well they are progressing toward their
goals.
d. Generalized goals produce a higher level of output than specific goals.
e. Assigned goals generate greater goal commitment in low rather than high power-distance
cultures.
19. The ________ theory is also known as the social cognitive theory or the social learning theory.
a. self-determination
b. reinforcement
c. self-efficacy
d. two-factor
e. goal-setting
20. Which of the following sources of increasing self-efficacy involves gaining relevant experience
with a particular task or job?
a. vicarious modelin …
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