Expert answer:Three Page Paper APA Style

Solved by verified expert:Requirements 3 Page Paper in APA Style with at LEAST THREE REFERENCESNo Plagiarism
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The information system at Wright Company has been
developed in stages over the past 5 years and has been fully operational for the last 12 months. When
the system was being designed, all department heads were asked to specify the types of information
and reports they would need for planning and controlling operations. The systems department
attempted to meet the specifications of each department head. Company management specified that
certain other reports should also be prepared for department heads. During the
5 years of systems development and operation, there have been several changes in the department
head positions due to attrition and promotions. The new department heads often made requests for
additional reports according to their specifications. The systems department complied with all these
requests. Reports were discontinued only on request by a department head and then only if it was not a
standard report required by top management. As a result, few reports were, in fact, discontinued.
Consequently, the system is generating a large number of reports each reporting period. Company
management became concerned about the quantity of information that was being produced by the
system. The internal audit department was asked to evaluate the effectiveness of the reports generated
by the
system. The audit staff determined early in the study that more information was being generated than
could be used
effectively. They noted the following reactions to this information overload: i. Many department heads
would not act on certain reports during periods of peak activity. The department head would let these
reports accumulate with the hope of catching up during a subsequent lull. ii. Some department heads
had so many reports that they did not act at all on the information, or they made incorrect decisions
because of misuse of the information. iii. Frequently, action required by the nature of the report data
was not taken until the department head was reminded by someone who needed the decision. These
department heads did not appear to have developed a priority system for acting on the information
produced by the data processing system.
iv. Department heads often would develop the information they needed from alternative, independent
sources rather than using the reports generated by the system. This often was easier than trying to
search among the reports for the needed data.
QUESTIONS
•
•
Analyze each of the observed reactions and indicate whether they are functional
or dysfunctional behavioral responses. Use your scholarly research to support
your analysis of each of the observed reactions.
Assuming that one or more of the preceding observed reactions were
dysfunctional, recommend procedures that should be taken to eliminate
dysfunctional behavior and prevent its recurrence.
…
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