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ch_13_cpa_300_2_.docx
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CPA Chapter 13 Mgt300
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1. What are the characteristics of an open communication climate? Describe the organization
benefits of managers cultivating an open communication climate.
2. Think about when you are in a classroom and envision what students look like and are doing.
What non-verbal messages might a professor or fellow student receive? Describe the situation
and what the message may be.
3. What is downward communication and what are five topics generally included with
downward communication?
4. If you were asked to design a training program to help managers become better
communicators, what would you included in the program? Why?
5. Suppose that you manage an employee who is spending too much time using social media at
work. The result is that he has missed three important deadlines in one week. You are
planning a face-to-face conversation to address this performance problem, and your goal is to
communicate with candor. Using “I” statements described in the chapter, how would you
begin this conversation?
6. Describe the concept of channel richness, specify the richest channel, and explain why it is so
rich.
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