Wilmont’s is a topranked U.S. retail pharmacy company based

Wilmont’s is a topranked U.S. retail pharmacy company based in St…. Wilmont’s is a top-ranked U.S. retail pharmacy company based in St. Louis, Missouri, with more than 8,000 stores nationwide and more than 244,000 employees. The company has engaged in a number of innovative business practices, and now it is considering breaking ground with an even newer concept—using drones to deliver prescriptions and drugstore items. The idea isn’t new—a small firm named DronesTech, Inc., in San Francisco, California, announced its drone-delivery capability in March, and the company is looking to develop a relationship with drugstores around the country to launch the concept for real. Wilmont’s may be the big break it’s looking for! Wilmont’s operations VP, George Cranston, has asked the CIO, James Connor, to develop a pilot project to get something going and see how this works. Mr. Cranston will provide the funds and oversee all aspects of this initiative. Mary Pearson is the project lead on the business operations side who will generally manage the project for Mr. Cranston. Mr. Cranston has made an agreement with DronesTech, Inc., CEO and founder Jordan Kempler to prototype this project in the San Francisco area, which is where the company is based and where it developed the system. DronesTech, Inc., will customize its systems, interfaces, and business processes to conform to Wilmont’s project requirements. You are a project manager for Wilmont’s internal IT department, and you have been assigned by your CIO, Mr. Connor, to lead this project in terms of the information systems that will be needed to support the initiative. Phillip Greenberg is the project manager at DronesTech, Inc., who will work with you. From the IT perspective, the project will likely need to accomplish the following: • Develop a modification to Wilmont’s order-entry system that will allow customers in the San Francisco area to use online entry or smartphone entry to register their willingness to have a drone deliver their orders. There will be significant restrictions on the approval of customers for this service, so there will need to be a segment of the system to allow Wilmont’s management to approve the customer, send a confirmation to the customer, and so on. • Create reports for Wilmont’s management to provide information on sales, customer reactions, and key performance indicators that senior management will define for you. • Create electronic communications for customers through email, online, and mobile alerts, as the customer requests. • Interface to DronesTech, Inc., for its order-entry, delivery confirmation, and mobile application software. Eileen Seymour is the point of contact on the DronesTech IT side and will be overseeing the team there. A price for this system customization has not yet been determined, and the development of this proposal will be a part of your project plan. • Develop security options for all systems, which will safeguard the data as it is stored within your company and also as it is exchanged with DronesTech, Inc. You will work with Wilmont’s information security management team to accomplish this, and William Scott is the project lead on that team for this project. • You will need to identify basic requirements and then determine your team members from the list of people provided in this document as you move toward final project planning. • It has been determined that only four of Wilmont’s pharmacies will participate in the prototype delivery system. These are geographically close to one another, and they are in an environment consisting mainly of suburban homes and small businesses. Customers in apartment buildings will not be permitted to participate due to delivery issues. No hardware, servers, workstations, or other network infrastructure will be required for this project, as all of that is only on the DronesTech side, and DronesTech will be including this in its proposal and in a separate project plan that it will give to you as a part of its contract. Wilmont’s can accommodate this prototype system within its existing infrastructure that handles customer orders. Ongoing system maintenance scheduling or planning after the prototype is implemented will not be a part of the project schedule or plans—you will be developing that plan separately once the system’s design is known. Wilmont’s has allocated a maximum of $1,750,000 for this prototype project. You have been asked by your CIO to ensure that your project does not exceed this figure and, if possible, that the total project cost is under that amount. The two companies agreed that they would like to begin the project on January 5 and that their first customer delivery flight should take place no later than November 30 to avoid harsh weather in the San Francisco area. Of course, you also need to include specific steps and processes for the following: • Regular meetings with the team, stakeholders, and cross-impacted areas of the company • Approval points, as needed through the project sequence • Points at which you will refine cost and staffing requirements • Points at which you will produce the various project plan documentation deliverables • Testing, quality control, and provision for issues that may develop • User training and other preparations for system implementation; the Wilmont’s change management team, headed by Shirley Johnson, will assist you in this effort. Summary of Personnel Involved in the Project (Initials are provided in parentheses.) DronesTech, Inc., Staff: • Jordan Kempler (JXK), CEO and founder • Phillip Greenberg (PAG), project manager—main point of contact • Stephanie Williams (SMW), senior business analyst • Gerald Hasper (GPH), senior systems engineer • Eileen Seymour (ERS), project lead, IT systems Wilmont’s Staff: • George Cranston (GWC), operations VP • James Connor (JFC), CIO • Mary Pearson (MJP), project lead, business operations team • William Scott (WKS), project lead, security team • Julie Green (JRG), pharmacy manager, store #35864 • Steve Haskell (SLH), pharmacy manager store #32185 • James O’Donnell (JLO), pharmacy manager, store #38734 • Wilma Marcy (WPM), pharmacy manager, store #33001 • You, as project manager (include your own initials) • Mary Kerstner (MJK), business systems analyst • Jonathan Perry (JSP), programmer • William Postner (WKP), senior programmer • Sherry Loganthorpe (SPL), database administrator • Linda Thornton (LET), reports systems programmer/analyst • Gerald Peritoni (GEP), testing specialist • Elizabeth Walton (EMW), senior testing specialist • Shirley Johnson (SPJ), change management coordinator        Project Management ApproachWork Breakdown Structure (WBS) Gantt ChartInclude a high-level WBS of the project, highlighting the stages and major tasks that must be performed to complete the project. Then complete a Gantt chart, which reflects the project schedule and is composed of the WBS, the projected date each task is to be started and completed, and the resources assigned. How do you create a Gantt ?  Business Management Human Resource Management BUS QSO30167

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