Question 1 According to research, rewards and not discipline are… Question 1According to research, rewards and not discipline are the most important influences on people’s behavior at work.Group of answer choicesTrueFalse Question 2As a manager at Father and Son Manufacturing, Suzie needs to discipline two of her employees. She should understand which of the following about punishment?Group of answer choicesPunishment set the tone for what is expected and achieved in the long term.If you discipline someone, do it in privatePunishment is an inherently bad practicePunishment should be conducted publicly so all employees can learn the lesson. Question 3A skill set required of the new manager involves positively influencing the relationships among other team members and creating an ethical work environment that enhances individual productivity.Group of answer choicesTrueFalse Question 4A skill set required of the new manager involves positively influencing the relationships among other team members and creating an ethical work environment that enhances individual productivity.Group of answer choicesTrueFalse Question 5At Compton Fans, Inc. two employees Kiersten and Donna can be described as having the following characteristics: “checked out” and someone who do put timebut not passion or energyinto their work. These employees fit into which of these groups?Group of answer choicesActively engaged employeesActively disengaged employeesNot engaged employeesPartially engaged employeesQuestion 6At Delivering One Dish at a Time, Inc. three employees Amanda, Corey, and Brittany can be described as having the following characteristics: passionate and enthusiastic, feel profoundly connected to the company, and eagerly go the “extra mile.” These employees fit into which of these groups?Group of answer choicesActively engaged employeesActively disengaged employeesNot engaged employeesPartially engaged employees Question 7Employees who perceive that they have been unfairly treated are less satisfied, less likely to go the extra mile, and more likely to steal from the organization.Group of answer choicesTrueFalse Question 8Employee with an attitude of “it’s not my job” fits into which of these groups?Group of answer choicesActively engaged employeesActively disengaged employeesNot engaged employeesPartially engaged employees Question 9Fortunately, those who survive company layoffs rarely exhibit negative behaviors (such as decreased productivity or low morale).Group of answer choicesTrueFalse Question10 Framing business decisions in ethical terms goes a long way toward increasing moral awareness, communicating your standards, and emphasizing the importance of ethical behavior.Group of answer choicesTrueFalse Question 11Group norms can cause an “everyone is doing it” mentality. This means:Group of answer choicesPeople are more likely to recognize issues as “ethical issues.”Many individuals will go along with unethical behavior because of a strong need for peer acceptance.Managers cannot blame individual employees for unethical behavior.Employees are actively disengaged in groups. Question 12If Amy, a top-level executive at Phone Banks, Inc., is interested in developing the corporate culture to be open organizations that identify and resolve ethical issues rather than sweeping them under the rug, she should focus on which drivers of engagement?Group of answer choicesMission statementInvolvementInformation sharingRewards and recognition Question 13If punishment occurs in private, few employees will know that unethical behavior was admonished; thus, managers should ensure that employees who behave unethically are punished publicly so that others learn from the process.Group of answer choicesTrueFalse Question 14In an organization, actively engaged employees help by keeping turnover and absenteeism low, while promoting higher customer loyalty.Group of answer choicesTrueFalse Question 15 In business, when people talk about ethics, they are talking about _______.Group of answer choicesbehaviormoneyrelationshipscompetition Business Finance FINANCE FIN 301
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