Puan Fatihah Aman has been the Marketing Manager at Berjaya
Puan Fatihah Aman has been the Marketing Manager at Berjaya Square… Puan Fatihah Aman has been the Marketing Manager at Berjaya Square Corporation for more than 25 years. She is well-liked by her employees because she treats them fairly as colleagues/partners and always motivates and encourages them to participate in any decision-making on work that would affect them. Besides, she appreciates and acknowledges hardworking employees and rewards them well according to their work performance. Puan Fatihah also assists the company by coming up with a lot of ideas with help from her employees.Back in the year 1997 when Puan Fatihah had just started her position as a Marketing Manager, during the economic crisis at that time, most employees were unhappy and worried as their salary was always paid later than usual. Production was slow and the work quality was poor because the employees started to skip work, be absent, and some even quit their jobs. Apart from that, the company had to manage to pay the high cost of machine operations and deal with breakdowns. Even though Puan Fatihah was new then, she managed to help solve the company’s problems and saved the company from dealing with more losses and bankruptcy.1. Explain the problem-solving ability used by Puan Fatihah in assisting the company. (2 M)2. Explain the THREE (3) barriers to solving problems according to the above situation. (6 M)3. State any SIX (6) steps in problem-solving that Puan Fatihah can use to solve the company’s problem. (6 M)Business Management Human Resource Management OPERATION 125
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