Overview For this assignment, you are required to compose a letter… Overview For this assignment, you are required to compose a letter of request based on a given scenario.The Scenario You are now the manager of Client Services for the internet service provider. You have read the memo from one of your supervisors about a customer (David Spinoza) complaint and you have read your staff’s recommended actions. Your company’s Finance department is located at the Head Office in a different city. All changes related to customer billing rates must be formally requested and justified by a manager. Refer to the first two assignments for full details of the customer’s complaint and your company’s actions to date.Your supervisor (Sheila Oake) has recommended that the company provide a 20 percent discount on Mr. Spinoza’s next monthly bill and you support her position. However, your company’s Billing department does not usually provide discounts, as a matter of policy; however, they will make exceptions if they can be persuaded that providing a discount will increase future revenue and/or prevent a loss of business.Your Task Compose a letter of request to your Billing department to advise them of the complaint, the steps already taken, and your request that the client receive a 20 percent discount on his next monthly bill. Be sure to do the following:Explain why you are requesting the discount and for whom.Apprise the department of the situation with an appropriate level of detail.State your justification for the discount using the facts of the situation. FROM PREVIOUS ASSIGNMENTFor this assignment, you are required to compose a memo based on a given scenario.The ScenarioYou are a client services supervisor for an internet service provider. You have received an email from one of your customer service representatives outlining a customer’s dissatisfaction with his service. You agree that the customer (David Spinoza) should receive a discount on his next bill due to the quality-of-service issue. However, you need to advise your manager (Ted Kwan) about the situation so that he can authorize the discount. Refer to Assignment 1 for full details of the customer’s complaint and your company’s actions to date.Your TaskIn a document, compose a memo to your manager (Ted Kwan) to advise him of the complaint, the steps already taken, and your recommendation that the client receive a 20 percent discount on his next monthly bill. Be sure to do the following:Apprise him of the situation with an appropriate level of detail.State your justification for the discount.Outline what action(s) you would like your manager to take.Make sure that all relevant stakeholders are copied on this memo (hint: memos are internal communication devices). Business Management Human Resource Management COMM 1000
You will get a plagiarism-free paper and you can get an originality report upon request.
All the personal information is confidential and we have 100% safe payment methods. We also guarantee good grades
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
Read moreEach paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.
Read moreThanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.
Read moreYour email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.
Read moreBy sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.
Read more