Expert answer:Quality Management Plan in a Healthcare Organizati
Answer & Explanation:The course project requires you
to create a quality management plan. To do this, you will:
Identify
various aspects of a quality management plan in a healthcare organization.
Apply
various processes and tools to enhance quality in a healthcare setting.
Seek additional resources fromhttp://www.leanproduction.com/index.html.
Identify
workflow processes in a healthcare setting.
Identify
quality parameters in a healthcare setting.
Examine
the effectiveness of a quality management plan in a given healthcare
setting.
The project is modeled on the Shewhart Cycle (Plan, Do, Check,
Act). You will modify the Shewhart Cycle to make it applicable to your selected
healthcare service or program.
Seek additional resources that will help you understand the
process being studied as well as planning and quality improvement in general.
You can visit the following link for more details on a quality process
improvement plan:
www.goleansixsigma.com
ClickResourcesand then selectLean
Six Sigma Tools. Review the steps in sequence; they provide
direction to a quality process improvement plan. While you do not need to use
the steps in sequence, they provide direction, as given below:
Define:
This step describes the importance of the problem within the organization.
Measure:
This step relates to the impact of the current condition and target goals
for improvement.
Analyze:
This step relates to understanding work flow mapping and the value stream
as well as understanding root cause analysis (RCA).
Improve:
This step identifies improvements to consider in the implementation of
change.
Control:
This step is about sustainability of change.
Tasks:
Complete
a part of the Plan step of the cycle.
Describe
the environment, the organization, and the department or program within
the organization that is the basis for your project. Describe the
selected healthcare setting, specifically its service, staff, equipment,
and patients. Identify and describe the scope and nature of the problem.
Assess
the environment using strengths, weaknesses, opportunities, and threats
(SWOT) analysis. Interview some stakeholders, such as managers, staff, or
customers. Use the interview information to conduct the SWOT analysis.
You may also summarize or quote any important or interesting information
gathered during the interview.
Select
one of the weaknesses determined by the SWOT analysis to create a plan
for improvement.
W3 A2 Course Project Task 1.docx
w3_a2_course_project_task_1.docx
Unformatted Attachment Preview
Class: Quality Performance & Management
From your course textbook Applying Quality Management in Healthcare: A Systems Approach, read the
following chapters:
•
Understanding Customer and Stakeholder Requirements
•
Understanding the Role of Policy in Promoting System Change
From your course textbook Achieving Safe and Reliable Healthcare: Strategies and Solutions, read the
following chapters:
•
The Human Factor: Effective Teamwork and Communication in Patient Strategy
•
Effective Clinical Systems
•
Involving the Patient in Safety Efforts
•
Communicating about Episodes of Harm to Patients
From the South University Online Library, read the following articles:
•
The Measurement Conundrum
•
Patient-Centered Pay for Performance: Are We Missing the Target?
Assignment 2: Course Project Task 1
Overview:
The course project requires you to create a quality management plan. To do this, you will:
•
Identify various aspects of a quality management plan in a healthcare organization.
•
Apply various processes and tools to enhance quality in a healthcare setting. Seek additional
resources from http://www.leanproduction.com/index.html.
•
Identify workflow processes in a healthcare setting.
•
Identify quality parameters in a healthcare setting.
•
Examine the effectiveness of a quality management plan in a given healthcare setting.
The project is modeled on the Shewhart Cycle (Plan, Do, Check, Act). You will modify the Shewhart Cycle
to make it applicable to your selected healthcare service or program.
Seek additional resources that will help you understand the process being studied as well as planning
and quality improvement in general. You can visit the following link for more details on a quality process
improvement plan:
www.goleansixsigma.com
Click Resources and then select Lean Six Sigma Tools. Review the steps in sequence; they provide
direction to a quality process improvement plan. While you do not need to use the steps in sequence,
they provide direction, as given below:
•
Define: This step describes the importance of the problem within the organization.
•
Measure: This step relates to the impact of the current condition and target goals for
improvement.
•
Analyze: This step relates to understanding work flow mapping and the value stream as well as
understanding root cause analysis (RCA).
•
Improve: This step identifies improvements to consider in the implementation of change.
•
Control: This step is about sustainability of change.
Tasks:
•
Complete a part of the Plan step of the cycle.
o
Describe the environment, the organization, and the department or program within the
organization that is the basis for your project. Describe the selected healthcare setting,
specifically its service, staff, equipment, and patients. Identify and describe the scope and
nature of the problem.
o
Assess the environment using strengths, weaknesses, opportunities, and threats (SWOT)
analysis. Interview some stakeholders, such as managers, staff, or customers. Use the
interview information to conduct the SWOT analysis. You may also summarize or quote
any important or interesting information gathered during the interview.
o
Select one of the weaknesses determined by the SWOT analysis to create a plan for
improvement.
Submission Details:
•
Present the description of the organization, the SWOT analysis, and any interview summaries in
a 5-page Microsoft Word document formatted as a report in APA style.
•
On a separate page, cite all sources using APA format.
•
Name your document SU_MHC6303_W3_A2_LastName_FirstInitial.doc.
•
By Saturday, October 3, 2015, submit the report to the W3 Assignment 2 Dropbox.
Assignment 2 Grading Criteria
Described a selected healthcare setting, specifying service,
staff, equipment, and patients.
Identified and described the scope of the problem.
Conducted a SWOT analysis for the selected healthcare
setting; interviewed stakeholders, such as managers or
customers; and used the information for a SWOT analysis.
Selected one of the weaknesses determined in the SWOT
analysis and provided a rationale for the selected problem
focus within the SWOT analysis.
Presented information in a logical structure.
Selected and cited authoritative sources of information.
Displayed accurate writing style, spelling, and grammar.
Applied APA standards in citing sources.
…
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