Expert answer:Problem Solving – Process Improvement
Answer & Explanation:Discuss one (1) project where you used a problem-solving
approach to address what turned out to be common-cause variation, or where you
used a process improvement approach to deal with a special cause.
If you do not have a personal experience that echoes either
of these situations, you may use Internet to search for a case that reflects
either of these situations.
Examples:
one’s personal investment strategy since 2008
reducing waiting times at the local hospital or emergency
room
reducing difficulties trying to connect to a Wi-Fi Internet
provider
Answer the following
questions in the space provided below:
Describe the experience in the project.
What were the solutions used to address the problem?
Was the case you described a special-cause or common-cause?
Do you feel the solution or approach used appropriate for
the cause?
What would you do if you could do it again?
What conclusions can you draw from the problem-solving or
process-improvement techniques?
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