Expert answer:Performance Measures

Answer & Explanation:In healthcare, the terms
“balanced scorecard” and a “dashboard” are used to describe
performance measurement tools that are broad in scope but summarized in a few
key indicators. In this assignment, you will create a specific dashboard for an
operating unit of a healthcare organization.
Tasks:

Select and describe a specific healthcare operating unit. Examples are an emergency
department, a surgical service, a specific nursing unit, and a physician’s
office practice. Select a type of healthcare service you are familiar
with.  Choose emergency departmentLocate at least three recent (within the past four
years) journal articles from professional and peer-reviewed journals
that discuss dashboard, balanced scorecard, or performance measurement.
Write a brief review of the articles, giving complete citations.
On the basis of the literature review and your
knowledge of the unit, create four categories of measurement. They must
include both clinical and financial categories. Describe the categories
and write a justification for each.
For each category, create at least three specific
performance measures. For each measure, describe how it is calculated and
where the data can be found.
Explain how the performance measures may change if the
unit of analysis is the organization as a whole and not the specific
operating unit.

Submission Details:

Present your analysis as a 5-page report in a Microsoft
Word document formatted in APA style.
On a separate page, cite all sources using APA format. 
Performance Measures.docx
performance_measures.docx

Unformatted Attachment Preview

Class: Quality Performance & Management
From your course textbook Applying Quality Management in Healthcare: A Systems Approach,
read the following chapters:
•
A Systems Perspective of Quality Management: Characteristics of Complex Systems
•
Visualizing System Relationships: Models for Health Services Managers
•
Measuring Process and System Performance
•
Understanding System Behavior: Systemic Structure
Assignment 2: Performance Measures
In healthcare, the terms “balanced scorecard” and a “dashboard” are used to describe
performance measurement tools that are broad in scope but summarized in a few key indicators.
In this assignment, you will create a specific dashboard for an operating unit of a healthcare
organization.
Tasks:
•
Select and describe a specific healthcare operating unit. Examples are an emergency
department, a surgical service, a specific nursing unit, and a physician’s office practice.
Select a type of healthcare service you are familiar with.
•
Locate at least three recent (within the past four years) journal articles from professional
and peer-reviewed journals that discuss dashboard, balanced scorecard, or performance
measurement. Write a brief review of the articles, giving complete citations.
•
On the basis of the literature review and your knowledge of the unit, create four
categories of measurement. They must include both clinical and financial categories.
Describe the categories and write a justification for each.
•
For each category, create at least three specific performance measures. For each measure,
describe how it is calculated and where the data can be found.
•
Explain how the performance measures may change if the unit of analysis is the
organization as a whole and not the specific operating unit.
Submission Details:
•
Present your analysis as a 5-page report in a Microsoft Word document formatted in APA
style.
•
On a separate page, cite all sources using APA format.
•
Name your document SU_MHC6303_W2_A2_LastName_FirstInitial.doc.
•
By Saturday, September 26, 2015, submit your assignment to the W2 Assignment 2
Dropbox.
Assignment 2 Grading Criteria
Reviewed three journal articles for specified topics.
Designed, described, and justified four categories of
measurements for a selected healthcare operating unit.
Designed three performance measurements for each
category, described the calculation, and identified sources
of data for each.
Estimated the change in performance measurement for
the organization as the unit of analysis.
Wrote in a clear, concise, and organized manner;
demonstrated ethical scholarship in accurate
representation and APA style attribution of sources; and
applied APA standards for writing style, spelling,
grammar, and citation of sources.
Total:
…
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