Expert answer:Need help with Managerial communication
Answer & Explanation:It is likely that you will need to read my outline and visual aid that has been already completed to somehow answer the questions below, under Formal Presentation Tactics.In this link you will find a copy of my final project outline. MAN-373-Final Project OUTLINE.docx In this link you will find a visual aid (my powerpoint) MAN-373-WA5 PowerPoint Presentation-Donna Ragland.pptx Directions: please read and answer the question under formal presentation tacticsFormal Presentation Tactics:Carefully evaluate the content of your final project outline. Prepare a professional two-or-three paragraph summary detailing any considerations associated with a formal presentation on this topic.Consider issues such as:the mix, level and type of audiencedelivery tips, including nonverbal onesa plan for the type of presentationuse of visual aidman_373_final_project_outline.docxman_373_wa5_powerpoint_presentation_donna_ragland.pptx
man_373_final_project_outline.docx
man_373_wa5_powerpoint_presentation_donna_ragland.pptx
man_373_final_project_outline.docx
man_373_wa5_powerpoint_presentation_donna_ragland.pptx
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Donna Ragland
Course: MAN-373
Final Project (case analysis outline)
(Thesis)Are you really listening? Is she actually saying what she meant? Does this message
pertain to everyone or just a select few? Every subordinate at some point in time has likely asked
themselves these questions when communication between them and their leaders have become
unclear. Take notice to how leaders in the scenario continue to use the one-size fits all
philosophical approach when communicating with all employees, increasing the barriers to
ineffective listening and communication within the workplace.
(Scenario) Knowledge Universe, a corporate based learning center for children. The
organization was once centered on the use of effective communication, but over the last year
conflict and confusion have been on the rise. The center follows a chain of command, with three
leaders to oversee a staff of fifty. First in command is Susan, Lateefah is next, and last is Shana.
The three lack communication among themselves, which trickles down to subordinates. On many
occasions majority of the employees sense that the Susan does not want to hear what they have
to say, especially when she interrupts you in the middle of a sentence, and says “speak with
Lateefah or Shana,” the supervisors. Most of time, questions go unanswered because leaders will
send you to the next leader when they don’t want to hear what you have to say or deal with a
particular situation.
Over the year, the three leaders have made it easier for everyone to read into what they want
to say, before they say it. There are quite a few signals that probably meant nothing, but appeared
as if it did when attempting to communicate with the leaders. Signals occurred very often and
employees eventually came up with names for them and spoke of it when communicating with
other co-workers. Every worker knew what was meant by the names, such as the hypnotic look
(eye stare), the tough lady expression (locking of the arms with a smirk on the face) and the long
distance call (the distance given when leaders would sit or walk when communicating, while
talking really fast) as if they didn’t have the time or just wanted you to go away.
Regardless of the how ineffective the communication, there are still a hand full of people
who will speak up and ask questions, while the rest remains silent. Those that do speak up have a
closer friendship with the leaders outside the workplace. Speaking out, normally takes place
during our monthly eight hour center meetings, where open communication is to take place. The
leaders on this particular day discussed center improvements and then turned the topic over
mentioning consequences of decreasing job performances. Shana and Lateefah mentioned a few
names and Susan agreed that those mentioned were lacking in performance. Susan goes on to
state “the list does not stop here” in front of everyone. Tension, frustration, and anxiety
heightened, since no one was quite sure who else this message applies to. The other subordinates
who names were called sat quietly throughout the rest of the meeting with a look of
embarrassment.
The leaders our organization are showing to have very little to no thought on effective
communicative, the use of their body language, and which channels of communication to use for
interaction or tasks. In a culturally diverse workplace, such as Knowledge Universe the
behaviors of leaders have offended several employees. The leaders not truly knowing all their
subordinates have resulted in an increasing amount of conflict, absenteeism, and turnovers.
Throughout this essay, problems effecting communication among leaders and subordinates will
be addressed; and a solution will be implemented on what it takes to for the leaders to
communicate effectively in the workplace.
.
(Outline/questions)
I.
Introduction
1. Topic (A Leaders Approach to Communication)
2. Background
3. Problem
II.
What does it mean to communicate effectively?
1. The importance of effective communication
a. Communication is crucial for organizational success
b. A leaders approach to communication and its effects on subordinates and
overall goals of the workplace.
III.
Hearing, but not listening
1. What’s causing the ineffective communication between leaders and staff?
2. Why has the barriers increased in communication?
3. What could Susan do differently, when approached by employees?
4. How can leaders reduce barriers to communication?
a. What could be done to prevent ineffective communication from reoccurring
b. Barriers to communication
c. The importance of managerial listening (developing a listening climate)
d. Building trust within the workplace
IV.
What could the leaders have done to get the message across at the meeting?
1. Decide who is the target audience
2. The channels of communication
3. Improving the lines of communication
a. which employees does this need to reach
b. The time and place for certain topics
V.
The importance of non-verbal communication in the workplace
1. Are the leaders expressing what they really mean?
2. How to break the silence between leaders and employees
3. Solutions for Susan, Lateefah, and Shana on non-verbal behavior?
a. How body language speaks for the leaders
b. Nonverbal signs of deception (Proximity)
VI.
Knowing your subordinates is crucial to effective communication
1. Intercultural communication
2. Advantages and disadvantages to knowing
VII.
If Susan, Lateefah, and Shana continue to communicate ineffectively
1. A decrease in organizational commitment and goals
a. Increasing conflict
b. Absenteeism
c. Turn overs
VIII.
Conclusion
1. Reinstate the topic
2. Summarize the main idea
3. Give an opinion on how a leaders approach to communication vital is important
A Leaders Approach To Communication
By: Donna Ragland
What it Means to Communicate
Effectively?
➢ Communication is “more than just words”
➢ Consisting of verbal and nonverbal cues
➢ The Importance of effective Communication
➢ Increases co-ordination of work
➢ Encourages better performance
➢ Stimulates Job satisfaction
➢ Builds interaction and trust
➢ It is crucial for organizational success
Center Communication Barriers
➢ Are you really listening?
➢ Lack of “Willingness”
➢ Rather talk than listen
➢ Interrupting the speaker
➢ Detouring
➢ Avoiding particular issues
➢ Time
➢ Walking away while talking
➢ Rushing the conversation
How Non-Verbal Behaviors Effects
Communication?
➢ Body language contradicting your words
➢ Kinesics
➢ Locking of arms
➢ Proximity
➢ Lack of motivation to listen
➢ Eye gazing elsewhere while listening
Know Your Body Language
Why be Attentive to Time and Place?
➢Meetings and Messages
➢First identify the purpose for the meeting
➢Know the target audience
➢Who does this message pertain to
➢Ensure clarity “send a clear message”
➢When the message doesn’t involve everyone
➢ Chose the best channel of communication
➢Face to face
➢Written
➢Electronically
➢Telephone
Why Improve on Poor Communication?
Disadvantages of not improving
➢Minimize organizational
commitment and goals
➢Increased conflict
➢Increased Absenteeism
➢An increase in turnovers
➢Reduce business success
Advantages of improving
➢Maximize organizational
commitment and goals
➢Boost employee morale
➢Employee productivity
➢Employee loyalty
➢Breaks the silence
➢A listening climate is developed
➢Increase in business success
Donna Ragland
Course: MAN-373
Final Project (case analysis outline)
(Thesis)Are you really listening? Is she actually saying what she meant? Does this message
pertain to everyone or just a select few? Every subordinate at some point in time has likely asked
themselves these questions when communication between them and their leaders have become
unclear. Take notice to how leaders in the scenario continue to use the one-size fits all
philosophical approach when communicating with all employees, increasing the barriers to
ineffective listening and communication within the workplace.
(Scenario) Knowledge Universe, a corporate based learning center for children. The
organization was once centered on the use of effective communication, but over the last year
conflict and confusion have been on the rise. The center follows a chain of command, with three
leaders to oversee a staff of fifty. First in command is Susan, Lateefah is next, and last is Shana.
The three lack communication among themselves, which trickles down to subordinates. On many
occasions majority of the employees sense that the Susan does not want to hear what they have
to say, especially when she interrupts you in the middle of a sentence, and says “speak with
Lateefah or Shana,” the supervisors. Most of time, questions go unanswered because leaders will
send you to the next leader when they don’t want to hear what you have to say or deal with a
particular situation.
Over the year, the three leaders have made it easier for everyone to read into what they want
to say, before they say it. There are quite a few signals that probably meant nothing, but appeared
as if it did when attempting to communicate with the leaders. Signals occurred very often and
employees eventually came up with names for them and spoke of it when communicating with
other co-workers. Every worker knew what was meant by the names, such as the hypnotic look
(eye stare), the tough lady expression (locking of the arms with a smirk on the face) and the long
distance call (the distance given when leaders would sit or walk when communicating, while
talking really fast) as if they didn’t have the time or just wanted you to go away.
Regardless of the how ineffective the communication, there are still a hand full of people
who will speak up and ask questions, while the rest remains silent. Those that do speak up have a
closer friendship with the leaders outside the workplace. Speaking out, normally takes place
during our monthly eight hour center meetings, where open communication is to take place. The
leaders on this particular day discussed center improvements and then turned the topic over
mentioning consequences of decreasing job performances. Shana and Lateefah mentioned a few
names and Susan agreed that those mentioned were lacking in performance. Susan goes on to
state “the list does not stop here” in front of everyone. Tension, frustration, and anxiety
heightened, since no one was quite sure who else this message applies to. The other subordinates
who names were called sat quietly throughout the rest of the meeting with a look of
embarrassment.
The leaders our organization are showing to have very little to no thought on effective
communicative, the use of their body language, and which channels of communication to use for
interaction or tasks. In a culturally diverse workplace, such as Knowledge Universe the
behaviors of leaders have offended several employees. The leaders not truly knowing all their
subordinates have resulted in an increasing amount of conflict, absenteeism, and turnovers.
Throughout this essay, problems effecting communication among leaders and subordinates will
be addressed; and a solution will be implemented on what it takes to for the leaders to
communicate effectively in the workplace.
.
(Outline/questions)
I.
Introduction
1. Topic (A Leaders Approach to Communication)
2. Background
3. Problem
II.
What does it mean to communicate effectively?
1. The importance of effective communication
a. Communication is crucial for organizational success
b. A leaders approach to communication and its effects on subordinates and
overall goals of the workplace.
III.
Hearing, but not listening
1. What’s causing the ineffective communication between leaders and staff?
2. Why has the barriers increased in communication?
3. What could Susan do differently, when approached by employees?
4. How can leaders reduce barriers to communication?
a. What could be done to prevent ineffective communication from reoccurring
b. Barriers to communication
c. The importance of managerial listening (developing a listening climate)
d. Building trust within the workplace
IV.
What could the leaders have done to get the message across at the meeting?
1. Decide who is the target audience
2. The channels of communication
3. Improving the lines of communication
a. which employees does this need to reach
b. The time and place for certain topics
V.
The importance of non-verbal communication in the workplace
1. Are the leaders expressing what they really mean?
2. How to break the silence between leaders and employees
3. Solutions for Susan, Lateefah, and Shana on non-verbal behavior?
a. How body language speaks for the leaders
b. Nonverbal signs of deception (Proximity)
VI.
Knowing your subordinates is crucial to effective communication
1. Intercultural communication
2. Advantages and disadvantages to knowing
VII.
If Susan, Lateefah, and Shana continue to communicate ineffectively
1. A decrease in organizational commitment and goals
a. Increasing conflict
b. Absenteeism
c. Turn overs
VIII.
Conclusion
1. Reinstate the topic
2. Summarize the main idea
3. Give an opinion on how a leaders approach to communication vital is important
A Leaders Approach To Communication
By: Donna Ragland
What it Means to Communicate
Effectively?
➢ Communication is “more than just words”
➢ Consisting of verbal and nonverbal cues
➢ The Importance of effective Communication
➢ Increases co-ordination of work
➢ Encourages better performance
➢ Stimulates Job satisfaction
➢ Builds interaction and trust
➢ It is crucial for organizational success
Center Communication Barriers
➢ Are you really listening?
➢ Lack of “Willingness”
➢ Rather talk than listen
➢ Interrupting the speaker
➢ Detouring
➢ Avoiding particular issues
➢ Time
➢ Walking away while talking
➢ Rushing the conversation
How Non-Verbal Behaviors Effects
Communication?
➢ Body language contradicting your words
➢ Kinesics
➢ Locking of arms
➢ Proximity
➢ Lack of motivation to listen
➢ Eye gazing elsewhere while listening
Know Your Body Language
Why be Attentive to Time and Place?
➢Meetings and Messages
➢First identify the purpose for the meeting
➢Know the target audience
➢Who does this message pertain to
➢Ensure clarity “send a clear message”
➢When the message doesn’t involve everyone
➢ Chose the best channel of communication
➢Face to face
➢Written
➢Electronically
➢Telephone
Why Improve on Poor Communication?
Disadvantages of not improving
➢Minimize organizational
commitment and goals
➢Increased conflict
➢Increased Absenteeism
➢An increase in turnovers
➢Reduce business success
Advantages of improving
➢Maximize organizational
commitment and goals
➢Boost employee morale
➢Employee productivity
➢Employee loyalty
➢Breaks the silence
➢A listening climate is developed
➢Increase in business success
…
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