Expert answer:Need help with Disaster Recovery homework
Answer & Explanation:Hello, I need some help with my assignment, but please, a few sentences each is not going to work!”Enter and surf the term “Disaster Recovery Testing Services” in search and find 3 companies that provide those services/tools, then answer/evaluate (A) what are some of the tools/services being offered?(B) what are the benefits of using these outside services versus in-house, how effectively can they be?(C) after reviewing these templates (Business Continuity Test Template, BCP-template, T-BC8000-exercise-template, DR7000-test-lessons-learned & F-DR7000-test-objectoves-by-team) what are the key components, what’s their value, usefulness for the organization?BCP-template.docx Business Continuity Test Template.doc DR7000-test-lessons-learned.docx F-DR7000-test-objectoves-by-team.docx T-BC8000-exercise-template.docx “Thanks!
bcp_template.docx
business_continuity_test_template.doc
dr7000_test_lessons_learned.docx
f_dr7000_test_objectoves_by_team.docx
t_bc8000_exercise_template.docx
Unformatted Attachment Preview
M-Pathways
Business Continuity Plan
Sunday, May 05, 2019
2
Business Continuity Plan
Save Date: May 5, 2019
Application System:
Plan Description
Process Name(s)
1.
2.
Process Description(s):
1.
(Describe the Business Process for which this plan is
developed.)
Plan Locations:
1.
(Describe the location where the plan document is
physically kept; and the location from which the plan
will be executed. Include backup locations where
necessary.)
Statement of Impact(s):
1.
(Enter descriptions of effects this process has on
University concerns, such as finances, regulatory
requirements and U-M reputation or image.)
Summary of “Input” Dependencies:
1.
(List other business processes, offices and/or
functions on which each process relies.)
Summary of “Output” Dependencies:
1.
(List other business processes, offices and/or
functions that rely on the results of each process.)
C:Userscloudconvertserverfiles11912597bd0423a-4ec2-43c7-8f3e-9a4a989ee20f20151026220557bcp_template.docx
Page 2 of 6
3
Business Continuity Plan
Save Date: May 5, 2019
Advance Planning Readiness Checklist
Tasks
Responsible
Role
How often
1
2
3
4
5
6
7
8
9
10
C:Userscloudconvertserverfiles11912597bd0423a-4ec2-43c7-8f3e-9a4a989ee20f20151026220557bcp_template.docx
Page 3 of 6
How
When Last
Done
4
Business Continuity Plan
Save Date: May 5, 2019
Contingency Plan:
Conditions and Assumptions
(Describe the situation and circumstances of the scenario(s) for which this contingency plan applies. Create multiple plans for varying conditions as needed. Add to or change the prompts
listed as needed.)
Outage Duration
Personnel Availability
Business Cycle
Worksite Facility Condition
Equipment Availability
Telecommunications Availability
Task / Process Step
Responsible Role
(Describe manual work around processes and other contingencies step-by-step to be followed in the event ITS systems are unavailable.
Include: customer support options, printing options, reports needed, hard copy reports, any special reports, agreement with vendors:
banks, suppliers of checks etc., extra equipment/supplies, special forms, saving information, offsite storage)
Time to
Execute
(Estimated time
to execute the
step from start to
finish)
1
2
3
4
5
6
What to do when the outage is over
1
2
3
4
5
6
C:Userscloudconvertserverfiles11912597bd0423a-4ec2-43c7-8f3e-9a4a989ee20f20151026220557bcp_template.docx
Page 4 of 6
Responsible Role
Time to
Execute
5
Business Continuity Plan
Save Date: May 5, 2019
Appendix A: Contact List
Name
Role
Work Phone
Number
Home Phone
Number
Email
C:Userscloudconvertserverfiles11912597bd0423a-4ec2-43c7-8f3e-9a4a989ee20f20151026220557bcp_template.docx
Page 5 of 6
Work Unit /
Department
Home Address
6
Business Continuity Plan
Save Date: May 5, 2019
Appendix B: Revision History and Signoff
This version approved by:
Printed Name: ___________________________________
Title ___________________________________________
Signature _______________________________________
Approved on:
Date ___________________
Revision History
Document / Version
Revision Description
C:Userscloudconvertserverfiles11912597bd0423a-4ec2-43c7-8f3e-9a4a989ee20f20151026220557bcp_template.docx
Page 6 of 6
Approval Source
Approval
Date
– Document Name
BUSINESS CONTINUITY TEST
TEMPLATE
By Paul Kirvan, FBCI, CBCP, CISSP
BUSINESS CONTINUITY TEST TEMPLATE
Date ________
Revision __
Revision History
REVISION
DATE
NAME
Confidential – Property of
All Rights Reserved, 2009, TechTarget
DESCRIPTION
1
– Document Name
TABLE OF CONTENTS
1
PURPOSE OF THIS DOCUMENT
3
2
DOCUMENT CHANGE CONTROL HISTORY
3
3
PRE-TEST
3
3.1
3.2
4
4
SCOPE OF TEST
EXECUTION SCENARIO:
INSTRUCTIONS TO PARTICIPANTS
COMMUNICATIONS DIRECTORY
MESSAGES
4
5
7
8
8
PARTICIPANTS
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
6
3
3
TEST
4.1
4.2
4.3
4.4
4.5
5
TEST PLANNING BACKGROUND
PRE-TEST PLANNING MEETING(S)
10
TEST FACILITATOR
TEST ASSISTANT
TEST DESIGN TEAM
SIMULATION TEAM MEMBERS
TEST EVALUATORS
TEST PARTICIPANTS
THE TEST BRIEFING
THE TEST DEBRIEFING
WRITTEN EVALUATIONS
WRITTEN REPORT
KEYS TO A SUCCESSFUL TEST
SUGGESTED TEST SCHEDULE
10
10
11
11
12
13
14
14
14
14
15
15
TEST/DEBRIEF SUMMARY
6.1
6.2
6.3
15
WRITTEN EVALUATION RESPONSES
VERBAL EVALUATION
RECOMMENDATIONS FOR IMPROVEMENT
15
16
16
7
APPENDIX A – GLOSSARY
18
8
APPENDIX B – RECORD OF TEST PLANNING MEETING(S)
20
Confidential – Property of
All Rights Reserved, 2009, TechTarget
2
– Document Name
1 Purpose of this Document
The purpose of this test document is to facilitate test planning, test execution, test
review, and corrective action to plans developed for location(s).
This document can be considered a “baseline” throughout the phases of the
exercising process, independent of the type of exercising being performed.
2 Document Change Control History
This document will be updated as necessary throughout the course of pre-test
planning, test execution, and post-test review.
Enter the version, issue, date issued and description of the document.
The version number (left-most digit) indicates the phase of the test report document
(1=Pre-Test 2=Test, 3=Post-Test, 4=Final-Report).
The issue number (right-most digit) will be incremented by one whole digit if there
is a need to re-issue this document due to a major change or update within a phase.
Version
and Issue
Date Issued
(MM/DD/YYYY)
Phase and Version
Description
1-1
Pre-test version of this document, for use
during pre-test planning meeting(s)
2-1
Test version of this document, for use during
exercising
3-1
Post-test version of this document, for use at
the post-test review meeting(s)
4-1
Final version of this document, with a
completed corrective action plan
3 Pre-Test
3.1
Test Planning Background
This test is in support of the test program for 2009.
3.2
Pre-Test Planning Meeting(s)
Pre-test planning meeting(s) must be scheduled sufficiently in advance of the
desired exercising date for the specific BC plan(s) of interest.
Confidential – Property of
All Rights Reserved, 2009, TechTarget
3
– Document Name
The business continuity professional with overall responsibility for the content of
the given plan should chair the pre-test planning meeting(s).
Select planners (e.g., the Test Planning Team) and any other parties deemed
necessary for the construction of the desired type and scope of BCP test should
attend pre-test planning meetings.
The meeting(s) may be conducted face-to-face, by teleconference, or by other
electronic means (e.g., e-mail, net meeting).
4 Test
4.1
4.1.1
Scope of Test
Scheduled Date and Time of Test
Start Date/Time
4.1.2
Finish Date / Time
Type of Test
Highlight Box Indicating Test Being Conducted
Orientation Test
Drill
Tabletop Test
Functional Test
Full Scale Test
4.1.3
Plans to be tested
BC Plan Name(s)
4.1.4
Scope of Execution
Test Goals
Enter a brief and clearly stated goal of what you want the test to accomplish. Test
goals and objectives drive the test and keep the process on track.
Goal(s)
Confidential – Property of
All Rights Reserved, 2009, TechTarget
4
– Document Name
4.1.5
Test Objectives
Clear, measurable objectives should be defined here. Write at least 3-5 overall
objectives. There may be additional objectives for a specific function of the Local
Incident Response Team, a department or location.
4.1.5.1
Objectives Defined
• Establish the direction of the test
• Control the direction of the messages
• Narrow the scope of the test plan
• Keep the test and participants on track
• Are used to evaluate the test
• Help to identify follow-up needs, improvements and to-do lists
4.1.5.2
Writing Objectives
• Simple
• Concise
• Measurable
• Achievable
• Realistic and challenging
• Task-oriented (oriented to specific business functions)
Objectives
4.2
Execution Scenario
4.2.1
Test Basic Premises
Equipment, procedures, standard operating procedures or conditions needed to
conduct the test but exist only for the purpose of the test need to be defined here.
Examples:
• The weather is hot and humid and temperatures will exceed 100 degrees.
• Change the date, the time, and put people on vacation and make them not
available.
• The only valid phone numbers are those listed in the communications directory.
No.
Test Basic Premises
1
2
3
4
Confidential – Property of
All Rights Reserved, 2009, TechTarget
5
– Document Name
4.2.2
Test Execution Assumptions
Design criteria that further define the scope of the test by placing assumed limits on
the participants are described here. These answers address questions that often hold
up the test. Examples:
• The city will be isolated for 24 hours.
• The telephone systems are operating normally.
• All employees who are “supposed to come to work” show up.
No.
Assumptions
1
2
3
4
4.2.3
Test Scenario
The event or incident scenario for this test can be as simple as a basic technology
disruption or as complex as a simulated, major crisis event.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
This section prepares participants for the test
This is the overview of the event, the beginning of the process
Describe the environment at the time of the test
Provide necessary background information
Launch the event – is it realistic?
Discovery – how do you find out?
Details: time, location, extent of damage
Sequence of events
Initial damage report, if possible
Weather conditions
Where are we in the timeline of response and recovery?
Who is missing? Who is there?
Are there injuries? Fatalities?
What communication has taken place?
Leave nothing to assume – this just creates chaos with the participants
Example:
“A major earthquake struck at 9am. The epicenter has not yet been determined.
Electrical power and phones are out. Your emergency generator did not turn on.
The shaking was severe, causing glass breakage and furniture to topple. You hear
moans and screams of fellow employees. You do not know the status of your
building or the city.”
Confidential – Property of
All Rights Reserved, 2009, TechTarget
6
– Document Name
Planned
Date &
Time
Seg
Actual
Date &
Time
Message Content
Delivery
Method
Delivered By
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
4.3
Instructions to Participants
Describe here what you expect of the test participants. Explain decisions and actions to
simulators as if they were the “real” people. Simulators are reality (e.g., Imagine if you
will…). Explain that the test is not a “fault-finding” activity. Explain time outs – and how
that would work. Also discuss the fact that there will be mistakes. Be sure to note that
the more mistakes, the better, as learning comes from making mistakes. Example:
• This is a training test designed to assess existing plans and procedures as a
tool to manage a corporate headquarters response. It is understood that plans
are always evolving and are not “perfect”. Questions regarding the test should
be directed to the test facilitator.
• The test design team has designed the situations to be as realistic as possible.
If we have missed the mark, work through the problem to the best of your
ability. The value is in the process, the dialogue, and the experience.
• Actions and decisions should be consistent with your existing plans.
• Stay in the role the entire time. Don’t get into the future; stay in the moment.
Confidential – Property of
All Rights Reserved, 2009, TechTarget
7
– Document Name
4.4
Communications Directory
The directory should be published separately, and included here. It should contain
the phone numbers, fax numbers, and/or email addresses of those with whom the
participants are likely to have to call. These numbers, of course, will be for phones
in the Simulation Room. This closes the communication loop. Don’t forget to
assign the Jack and Jill of all trades. The directory is the last piece to be done prior
to the test.
Name
Cell Phone Number
Team members
Call Trees
Vendors
Others
4.5
4.5.1
Messages
Messages drive the test, expose unresolved issues, and address the objectives. They
add information to describe the disaster environment and/or situation. Messages
stimulate action by the participants. Messages can escalate an initial (primary)
problem and create secondary or tertiary problems. Example:
• Primary event – earthquake
• Second event – building collapse
• Tertiary event – building fire
Messages should influence action at least one of four ways
• Verification – information gathering
• Consideration – discussion, consultation
• Deferral – place on a priority list
• Decision – deploy or deny resources
Confidential – Property of
All Rights Reserved, 2009, TechTarget
8
– Document Name
4.5.2
Message component examples
• Time – what time is it to be delivered within the test?
• Who – who is the source of the message?
• Mode – how was the message transmitted?
• To Whom – who is the recipient?
• What – is the content of the message?
• Acting tips – helpful to note expected action/reaction and acting tips
4.5.3
Message sources
• Pre-scripted messages provide the story line of the test; they also
deliver or announce important information
• Incident response team members
• Simulators in an effort to stress a particular issue
4.5.4
Message delivery
• Phone
• Two-way radio
• Fax
• Email
• Radio broadcast
• Video
• Runner
• Actor playing a role
4.5.5
Message examples
• “This is the security guard at the main desk. There is a strong smell of
gas in the lobby. What should I do?
• “This is the floor warden on the 22nd floor. Employees are asking if
they should go home or stay. Is there any food or water here at work if
we have to spend the night?
4.5.6
Message tracking
• Keep messages and related test information on a spreadsheet so that
you can sort them by location, date, time, or type of event
• Have 4-5 key messages that speak directly to the objectives that you
will have passed by the evaluators and simulation room for resolution
• If messages are not adequately or properly resolved, keep the message
alive
• Note key messages on the spreadsheet by using bold font.
Confidential – Property of
All Rights Reserved, 2009, TechTarget
9
– Document Name
5 Participants
5.1
Test facilitator
The test facilitator must be familiar with the BC plan being tested, ideally
independent of both the BC plan developers and standing team members. The
facilitator coordinates the test’s execution scenario and provides spontaneous input
to the test. This helps plan execution throughout the test scope. The facilitator is in
charge of all test elements, provides oversight to the process, and is the final arbiter.
Test Facilitator Name
5.1.1
5.2
On Test Day
• Review all the major points – timelines, key messages, contact information at
all facilities
• Have an assistant if possible
• Cell, pager and landline numbers should be available to reach you
• Facilitators should not get into active problem solving; their job is to delegate
and encourage the participants
Test Assistant
A test assistant supports the facilitator, especially during large and complex tests.
Test Assistant Name
5.2.1
On Test Day
• Name cards need to be distributed to those who cannot participate until later
• Radio announcements (and other audio/video media) need to be planned and
recorded in advance and cued for playback
• Have lunch available at 11:30 am and brought into the room before 11:45
• Check in with the facilitator frequently
• Play any media as required in the test plan, e.g., video, radio broadcast.
• Hand out the participant evaluations
• Assist with the debriefing
Confidential – Property of
All Rights Reserved, 2009, TechTarget
10
– Document Name
5.3
Test Design Team
The following individuals are involved in designing and planning the test:
Design Team Members
5.4
Simulation Team Members
Design team members make great simulation team members. In-depth knowledge
of the organization and departments being tested is a key requirement. STMs
should have a positive good attitude and good acting skills. They need to be able to
produce “credible scenarios” and yet stay on course with the test plan. Most of all
they need to be team players.
Simulation Team Members
5.4.1
Simulation Team Guidelines
• Know the test plan and the messages
• Know where the test is going
• Know your resources
• Know your messages
• Follow instructions from the simulation coordinator
• Provide realistic time frames to callers
• Use spontaneous yet realistic messages
• Deliver messages at the stated time
• React convincingly to the message recipient’s comments
• Ensure that key messages are kept active until they have been addressed
• The simulation coordinator monitors messages and keeps the simulation team
on track
• Respond to participants’ requests and actions
• Repeat information if asked
• Stay on track with the script and objectives
• Keep the simulation room scribe informed on impromptu stories
• Report issues to the simulation room coordinator
• If a phone is used, answer it with, “May I help you?”
Confidential – Property of
All Rights Reserved, 2009, TechTarget
11
– Document Name
•
5.4.2
5.4.3
5.4.4
5.5
Keep the test plan and messages in a binder, and highlight your assigned
messages
• Keep notes on what you said to everyone
• Be at the test early
• Don’t offer to call anyone back; place the responsibility on test participants.
You will be too busy with other calls to keep calling them back.
• Remember you are in control of calls. Don’t let the caller determine how it is
handled.
• Try and avoid delivering something in writing
• When following up on a message the team did not complete, and they state it
was fixed, challenge them to validate their claims
• When callers into the simulation room demand more information than is
necessary or available, state that you don’t have any more information
Simulation Room
• The simulation room should be located near the test room, but far enough
away where occupants cannot be heard
• Have a sufficient number of phones
• Have white boards or flip charts for scribes to note the current status
• Key messages need to be noted for tracking
• The room needs to have adequate room and wall space
Simulation Team Orientation
• Review test plan and key messages
• Plot the strategy for escalation
• Provide any necessary background information that the players will need
• Provide a names list
• Facilitate roles such as scribes and message runners
On Test Day
• Once the test is underway, stay in your assigned role as much as possible
• Check with the simulation team coordinator if you have any questions
Test Evaluators
Evaluators need to understand the plan and test. They must understand the business
and processes being tested, and be observant and objective. They should attend pretest briefing, test and post-test review meetings.
Test Evaluator Name
5.5.1
Test Evaluator Role
• Monitor test play
• Evaluate actions, not players
• Determine if the objectives and related actions are being met
Confidential – Property of
All Rights Reserved, 2009, TechTarget
12
– Document Name
5.5.2
5.5.3
5.5.4
5.6
• Identify problems to the facilitator
…
Purchase answer to see full
attachment
How it works
- Paste your instructions in the instructions box. You can also attach an instructions file
- Select the writer category, deadline, education level and review the instructions
- Make a payment for the order to be assignment to a writer
- Download the paper after the writer uploads it
Will the writer plagiarize my essay?
You will get a plagiarism-free paper and you can get an originality report upon request.
Is this service safe?
All the personal information is confidential and we have 100% safe payment methods. We also guarantee good grades