Expert answer:five questions on management

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Answer & Explanation:Question 1
Define workforce management. What are the activities
included under workforce management? What are the objectives of an effective
workforce management system?
Question 2
Define process management and list
the major activities involved in process management. Also, differentiate
between value-creation processes and support processes.
Question 3
What are customer contact
requirements?
Question 4
Describe the similarities in the
quality improvement philosophies of Deming, Juran, and Crosby. Also, describe
the three steps to quality which summarize Feigenbaum’s quality philosophy.
Question 5
Why is it important for
organizations to internalize quality at the personal level? Also, discuss the
“quality revolution” that took place in the United States after 1960s.

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