Communication Plan for the topic attached below – Extended

Communication Plan for the topic attached below – Extended wait… Communication Plan for the topic attached below – Extended wait times in the emergency room (ED) increase hospital admission and mortality. Productivity is reduced and increased patient complaints are attributed.  The mechanism by which patients are recognized upon arrival and queued for triage is diverse, and ED arrival time is frequently recorded, even though the triage process is highly standardized. (Coyle, N., et al. 2019). Moreover, in most of Canada’s larger hospitals, more than 1,000 patients visit the emergency department each day. The wait time for these individuals at emergency department can vary between four to six hours. Out of all, approximately 50% of them are considered “low risk” on diagnosis and those that do not need immediate attention from a physician (J.P. Menezes, 2010). Currently, many hospitals in Ontario have realized that the issue is something that must be looked after keenly and are working upon resolving the condition by up taking various different approaches. Considering the issue, we, as a team, decided to implement a small scale, pilot project in the emergency department of Brampton Civic Hospital. Low-risk patients occupying the nurse/physicians time and hospital resources is identified as the root cause of longer wait times in the ED. Based on the identified major cause, the project is broken up into three phases: analysis, implementation, and evaluation. It is a six-month pilot project that aims to better understand and analyze how to control the given issue by exploiting the capabilities of technology. The approach mainly includes setting up four software based self-check in kiosks at the entry of the ED. These kiosks mainly capture all the patient data from personal data to medical records and insurance details. It then allows patients to document the primary symptoms and based on that, the low-risk patients are pre-triaged directly to a primary care unit or alternative care. This approach will majorly help the hospital staff to save a huge amount of time and also divert majority low risk patients from waiting list to the primary care unit. After six months, we will look back and evaluate the overall success of our kiosk deployment in reducing emergency wait times. Lastly, the hospital administration will make a decision Science Health Science MGMT 8590

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