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CPA Chapter 12 Mgt300
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1. There are several accepted theories that explain how people decide which behavioral actions
meet their needs and assess whether their choices are successful. Three process theories
(section 12.4) are goal-setting, equity, and expectancy. In a short essay, choose one process
theory and argue why it is most effective in energizing and motivating workers.
2. In section 12.7a Empowering People to Meet Higher Needs, it lists “four elements that enable
them (employees) to act more freely to accomplish their jobs: information, knowledge, power,
and rewards.” The section provides more details. Read the section and indicate which of the
four elements you think is most important in motivating employees and explain why.
3. Imagine that you are the manager of a pizza restaurant. You cannot afford to give your
employees raises, but you do want to motivate them. Would you consider using empowerment?
Why, or why not? If so, how would you go about empowering them? NOTE – YOU CANNOT GIVE
THEM MONETARY INCENTIVE OR ANYTHING THAT WOULD COST MONEY)
4. In David McClelland’s acquired needs theory, what are the three acquired needs most
commonly discussed and which is (are) not dependent on relationships with other people?
5. Differentiate between intrinsic and extrinsic rewards.
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