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PAD 4223
Fall 2017
Homework #2
Due by October 15
Each problem is worth one-half of the grade for this assignment. Make sure to carefully edit your
work.
1. The Department of Revenue wants to add more people to the unit that attempts to collect
unpaid taxes through telephone contact. As a budget analyst, what questions would you ask
after you receive and review the following request? Be specific, look at the data carefully.
Date: June 19, 2012
Subject: Collection Telephone Pursuit
Currently there are 19 employees working on telephone pursuits on a full-time basis. Each
employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19
employees for the past year is $17,858,623. If we could add an automated phone system and
increase our staff by 10 full-time employees, we could double the number of phone calls made
and increase our collections by 59 percent, or $8,900,000.
2. City Library Performance Measures (2007-2010)
Performance Measures
Materials in collection
Borrowers registered
Hours open per week
Book budget per capita
Library materials circulated
Patron visits
Annual customer satisfaction survey- # of
respondents
2007
43,937
35,544
56
$1.05
187,481
111,550
2008
46,464
38,089
56
$1.10
188,203
110,939
2009
46,000
41,093
56
$1.15
188,050
121,167
2010
55,000
43,247
50
$1.40
167,365
103,491
1,500
1,348
1,256
1,243
Please refer to the above table and answer the following questions:
➢ 2 (a): What does the table tell us about performance of the city’s library?
➢ 2 (b): In your opinion, what kind of performance information is useful in this table?
➢ 2 (c): How could these performance measures be used in budget decisions?
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