Expert answer:unit ii psychology essay

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Expert answer:Our attitudes about conflict in general, and a particular dispute situation in particular,have a significant impact on the conflict outcome. In this unit you will learn howemotions determine what is defined as a conflict or dispute and what isn’t; howemotions often escalate conflicts to more destructive levels, but also howemotion—along with reason—is necessary to transform and resolve conflicts. Inaddition you will learn about the process of framing and reframing. One of the mostdifficult aspects of conflicts and disputes is that each person involved sees (that is,frames) the situation somewhat differently. This makes understanding the other’smotivations, interests and needs difficult, which makes resolution more difficult thanit needs to be. By learning how to recognize and manipulate frames, conflicts anddisputes can be addressed more constructively.

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