Expert answer:Software Lifecycle
Expert answer:PLEASE READ AND REVIEW ATTACHED FILE ON APEX ONLINE BANKING SYSTEMSection 9: Quality ChecklistCreate a table that includes the following:List 10–12 deliverables that would be required throughout the entire software development life cycle.Include a key statement that describes the quality review definition.This would be used as a running list of deliverables and will review the criteria for the entire project. It should contain 4 columns:Phase, or area of methodology where this deliverable is createdDeliverable nameDeliverable descriptionDescription of qualityInclude an introductory paragraph describing what the reader is looking at, and how to use the table.Section 10: Maintenance and SupportDescribe the maintenance and support plan for this software application. Indicate the following:Show how the changes will be dealt with, whether they are defects or enhancement requests. Create a diagram showing the flow.Create an overall maintenance release schedule that shows the next 4 releases and indicates the cut-off dates for changes, etc.Write 1–2 paragraphs detailing the user support plan. This should indicate what the users can count on regarding support. Include any documentation that the users may have available to them, as well as detailing first- and second-level support procedures.
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This task contains portions of material that were originally submitted during the [CS455].
Colorado Technical University
SWE410-1704B-01 Software Processes
Software Development Quality Plan
Student: Seth Holley
16 Dec 2017
Contents
Project Goals and Scope …………………………………………………………………………………………………………… 3
Project Management Process ……………………………………………………………………………………………………. 5
Requirements Management (REQM) …………………………………………………………………………………………. 9
Product and Process Quality Assurance (PPQA) in CMMI ……………………………………………………………. 12
Software Development Methodology ………………………………………………………………………………………. 15
Testing plan for Apex Online Banking ……………………………………………………………………………………….. 21
Introduction ………………………………………………………………………………………………………………………………. 27
Cloud testing plan ……………………………………………………………………………………………………………………… 28
Conclusion ……………………………………………………………………………………………………………………………….. 31
References ……………………………………………………………………………………………………………………………. 32
Project Goals and Scope
Apex banking system is a reliable solution for the integration of all internal processes in a
financial organization. It specializes in the core banking services. Also, it provides functional
support for the products and services offered by the financial institution. The system complies
with all reporting and accounting standards.
Each piece of software that has been developed is based on the set goals and objectives of
the user. These goals and objectives are provided in the form of the requirements and the desired
functionality of the given system. While addressing the issue of system requirements and
requirement traceability, Apex banking system is going to look at the respective requirements for
an online banking system with respect to the various areas of application as far as the system is
concerned. Users in this system will be responsible check account balances, locking cards that
have been lost or stolen, adjusting statements, waiving charges, view future auto deposits (2-3 days
prior), and helping customer via phone if they decide to call in. Customer’s responsibilities are
going to be checking account balance, requesting new accounts transfer or send money to
someone, pay a bill, deposit check by picture, manage security such as passcodes, set up alerts and
close accounts.
The system specifications in terms of the functionality of the system are defined by the
functional requirements (Paetsch, Eberlein & Maurer, 2003). As far as the Apex online banking
system is concerned, the requirement specifications are as described. Functional and the respective
specifications for the system include what the system is expected to do to the user as well as to the
other users of the system.
The system will provide the user with a clear user interface to facilitate the operations of
the user to the system as far as banking is concerned. The user will be able to request to open an
account online regardless of the user`s geographical location. The user will also be able to make
the desired check deposits into the opened account regardless of the location of the user. The
system is will provide the user with the services of bill paying. In case a user decides to terminate
their banking services with the bank, the system will offer account termination services. The
system will also facilitate the user to transfer funds from their account to any desired account. The
specific requirements are as summarized below:
•
Ability to request to open an account.
•
Ability to login and log out of the system as desired.
•
Ability to deposit checks by picture into the created account.
•
Ability to pay bills as desired.
•
Transfer abilities.
Project Management Process
In every new project, it is vital first to understand its objectives before anything else.
Regarding this scenario, the aspiration at hand is to ensure successful business in the market while
accommodating other features. In any project’s case, right from the design, production, sales, and
marketing just to mention a few critical areas, the role of a project manager is vital to ensure the
departments work together and communicate well to succeed in the project’s execution. Most
importantly, there has to be a timeline that defines every action, outlines the responsible
individuals and forecasted expenses, and the expected time of completion as well.
Upon completion, the project should keep Apex Banking at a competitive end and improve
its financial base and market reach and reduce errors as it will enhance precision. Regarding value
addition, the project will help the company as far as business perspective is concerned. The risks
include lack of adequate finances, irresponsive market, slow growth and time constraints. If not
undertaken, the immediate effect is Apex Banking failing to execute a crucial financial goal.
Secondly, it is also possible for Apex Banking to avoid working on probabilities and evade a
probable risk. Thirdly, failing to complete it can mean a great loss to the company regarding time
and other resources which can be used in other ways and improve the company.
Risks and Mitigation Strategies
a) Estimates
Inaccurate estimates (overestimates and underestimates) are common and affect the project’s
schedule. The first step to getting the project done is having all resources sufficient. Among the
greatest constraints is a scenario where finances are inadequate. This might occur due to
unexpected overheads coming about, miscalculations or underestimations. As such, it is crucial to
set aside a contingency in case the above mentioned or other likely scenarios happen to surface.
An organization may also lack enough funds to complete the project as other priorities may also
arise; therefore, having the potential to outsource is also important to ensure project completion
(Young 66).
b) Timeline/Schedule Risks
It is an issue when a certain undertaking consumes more time than expected. In this scenario, a
project consumes more time to complete which also affects other areas of budgeting as it calls for
additional resources. It is crucial to be prepared for such scenarios as well. More so, in all
situations, there should be a clear starting period and deadline too (Randolph 81).
c) Quality and assurance risks
It is more or less an issue to do with who is responsible for which area. Although the
management is responsible for overseeing every process, the people assigned regardless of their
positions may affect the quality. As a result, it is crucial to work with the professionals and
experienced individuals. Even if it may be expensive especially where outsourcing is required, it
is worth at the end and should be prioritized (Burke 26-28).
Executing Deliverables
Project Charter: A successful project requires proper definition and explanation that is clear to
all. Also, there should not be a relaxed approach to risks; there is no project that is immune to
them. Consequently, when the management is aware of what is needed to be done and when as
well as what can deter it and how to prevent it, there is no doubt that the project’s objectives will
be achieved. The charter will consider the following;
Delineation of Roles: The power to commence, end, halt, and to make changes rests with the
project’s team.
Project’s Objectives: Should make a positive change overall
Manager’s authority: Assigning roles, hiring and firing, adjustments and consulting
Executive powers description: Overseeing and providing resources
Project’s Schedule: This is another deliverable that needs to be examined keenly in the execution
process. Irrespective of the project’s size, it is vital to ensure all resources are in place so that each
phase is completed at the appropriate time.
Overall Budget: Another key deliverable that is worth periodic checking. The principal goal of
this part is to ensure the activities involved in the process and the resources used to meet the
budgetary estimates.
Governance
The level of governance that the customers want in the project is multi-level governance.
For this one, there are many interacting authority structures which work together to ensure
effective integration of the various components. In this case, the project does not depend on one
function for its success, but the input and collaboration of many elements. The primary reason why
the customers would want this type of governance is to reduce dependability in one area; thus,
there is more than one solution, which makes working relationships convenient.
Monitoring and Evaluation
There are many ways to track a project’s process. However, the use of Gantt chart can work
well in this scenario. Apparently, a Gantt chart will illustrate the start and finish dates of the project
in connection with its terminal elements and the project’s summary. For instance, a weekly status
report will summarize the breakdown of the work done in that week, resources used, and time
consumed among other inclusions. After that, it will compare it to the overall summary in a way
to determine whether it observes the normal schedule or not and any interventions necessary.
Requirements Management (REQM)
Applying the case of Apex Banking to this scenario, this practice area is highly essential
and serves fundamental purposes in project and software standards. By and large, its primary role
is to help in the management of products’ requirements as well as the product components of the
project. In connection, it is one way to ensure the management of requires takes place as the project
plans dictate (Forrester, Brandon and Sandy 207). On the same case, it is vital to note that in project
management, as a process, requirements management becomes available at CCMI Maturity Level
2. As such, its role in project teams is to outline project’s requirements while ensuring availability
of its components.
In a way to outline it in a better and precise way, this practice area helps the project’s team
to understand the requirements of the project, obtain commitment, manage changes, and facilitate
alignment between the project work and its requirements (Varajao 159). In this regard, its
usefulness to the team comes in four broad ways. Firstly, it ensures the ones involved in the
implementation understand the requirements in details. Secondly, it helps to base-line the
requirements. Thirdly, it enables project’s tracing in regard to its requirements in each phase.
Fourthly, it ensures that there are minimal changes in the requirements for better outcomes.
Promoting Quality Requirements
There are several things that a team can do to promote quality requirements under this
standard but essential ones it to plan quality and perform quality assurance. On the first case, plan
quality has to do with the identification of the various quality requirements vital for both the project
and the product. According to Forrester, Brandon and Sandy 207, it also takes into account the
documentation of the project’s progress in relation to how it should meet the quality requirements.
When a team factors this essential input, the outputs include quality metrics and checklists that are
undoubtedly essential for an effective project plan.
On the same case, it is vital for a team to embrace continuous improvement. With no doubt,
it is one of the ways to ensure the regular improvement of the project’s outcome bearing in mind
that it is a process that requires periodic review as well. Regarding continuous improvement, the
team makes it a responsibility to keep on improving the procedures involved in the project over
time. Basically, these improvements take various forms, and they can be small or incremental
changes as long as they do not affect the quality in a negative way. When it comes to the project,
it is necessary to apply the concept by analyzing issues that can trigger repeated mistakes and avoid
them completely.
Apart from plan quality, the other essential thing for a team is to perform quality assurance.
As a standard practice in every project, the necessity for assurance is to certify that all the project’s
processes are not only sufficient but also meet the value that is required of them (O’Connor 258).
In this regard, it becomes easier to verify whether the same processes adhere to the project’s
deliverables and that there’s no compromise in regard to the quality intended to be achieved. For
this reason, there are two methods that one can use for quality assurance; the first case involves
process checklists and the other one is projecting audits.
For the process checklists, the project team examines all the essentials that a project
requires with respect to the deliverables put in place. As such, it is a way to ensure all the
requirements are in place and if need be a change can be made at the appropriate time. On the other
hand, project’s audits ensure that there is an evaluation of the quality in respect to the processes
involved in a way to ensure that they are not off the intended quality at any time. As such, it verifies
that the products must meet the quality requirements and one can as well use peer reviews and
testing for performing quality control (O’Connor 39).
Product and Process Quality Assurance (PPQA) in CMMI
In software standards, PPQA is the principal software quality assurance (SQA) process
area as far as CCMI is concerned. Even if there are many areas and definitions of SQA, its primary
role within CCMI is particularly on the aspects that have to do with conformance and compliance
to the process descriptions that precede the standards and procedures in place among other
important undertakings. By and large, an essential role of PPQA is to offer process stimuli that are
essential for its improvement, since it identifies defects and their causes. More so, it helps in the
identification of non-conforming products (Forrester, Brandon and Sandy 52).
Another important way in which PPQA is relevant to teams is providing staff and
management with the necessary objective insight that is crucial for efficient processes and
associated work products. In so doing, PPQA ensures that all staff and management regardless of
their levels get the appropriate visibility into the necessary and associated work products
throughout the project’s lifecycle. In like manner, the project team can also get the necessary
feedback that is vital for project’s control as a significant part of the audit process. As a result, it
ensures that everything is in line as required and the key deliverables can be achieved on time as
well.
It is very important for every project to go full implementation. As a result, every required
material and resource not only needs to be in place but with the proper implementers too. The
practices in the Process and Product Quality Assurance process area ensure that the planned
processes are implemented, while the practices in the verification process area ensure that the
specified requirements are satisfied. These two process areas may on occasion address the same
work product but from different perspectives. Projects should take advantage of the overlap in
order to minimize duplication of effort while taking care to maintain the separate perspectives.
Another importance of PPQA process area is to enhance implementation of the planned
processes in a project. More so, while ensuring that the planned processes undergo full
implementation, it also ensures that the practices involved in the verification process promote the
satisfaction of the specific requirements. In most cases, verification and implementation work hand
in hand and may occasionally address a similar work product although from unrelated perspectives
(Pressman 90). As a result, it is also necessary for the projects to take advantage of such
occasionally overlaps if at all they have to minimize effort duplication as they try to maintain the
required flow.
Promoting Quality Requirements
Based on PPQA standard, there are various things that a team can do to promote quality
requirements. Firstly, one of the most important things is to perform objective evaluations.
Whether periodically regular or irregular, objective evaluations enhance quality in the light of
ensuring everything works under the proposed procedures. They can take various forms that
include formal organizational audits which as well can be done by different quality assurance
organizations. The other way is through peer reviews which crosscheck progress in relation to
what is expected. Above all, there can be an in-depth review of the work products to examine the
extent to which the deliverables have been met.
Besides objective evaluations, an independent quality assurance group can play an essential role
in improving the quality of this standard. Just like in the case of objective evaluations, quality
assurance groups promote objectivity that is vital for processes quality. However, there are several
inclusions that are necessary in order to achieve objectivity. The first one includes training of the
quality assurance personnel to ensure that they are conversant with their roles. In this respect, the
project team must work and/or hire only the qualified personnel. Also, it is necessary to separate
the quality assurance personnel from the implementers completely to avoid compliance issues.
Software Development Methodology
Enterprise resource planning systems provide organizations with a resource planning
advantage which significantly improves the operations of Apex banking system. ERP Sage
Evolution systems offer cloud-based enterprise resource planning software that can help Apex’s
system to improve its ability to manage their resources as well as the coordination of different
banking processes. Businesses are not able to advance and grow due to poor coordination of
various organizational functions and processes. Technology is a necessity in today’s business
environment; emerging firms are adapting to project management to surpass the challenges of
operating of the business. Apex banking system depends on computers and software information
to effectively manage their business operations. Computers and software systems provide
accurate information, and such preciseness is required in the running of businesses. The
environment of Apex system is increasingly being sophisticated; it is, therefore, requisite for all
of its banking system to be integrated to information technology solution.
Installing Enterprise resource planning (ERP) is one main way in which Apex banking
have adopted IT on a large array. The ERP systems specifically the Sage Evolution is highly
recommended for the firm who want to establish a good relationship with its employees and
customers. The emergence of Apex firm is in their growth stage and it has exploited the use of
information resources after establishing a market niche. The ERP Sage Evolution integrates all
the Apex’s components and modules resulting in cross-industry and multi-functionality in a
Company. The Enterprise Resource Planning (ERP) system accomplishes any business
transaction, and Data processing needs efficiently. Typically, the Business Requirement
Specification (BRS) step in the project is done b …
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