Expert answer:OPERATIONS CONSULTING ENGAGEMENT PROPOSAL FOR A ME
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operations_consulting_engagement_proposal_for_a_media_company.pptx
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OPERATIONS CONSULTING ENGAGEMENT
PROPOSAL FOR A MEDIA COMPANY
EVALUATION OF OPERATIONS
• The media business relies on information to operate. For this business
to remain active the management should make critical decision on
what they produce to the public. They should make sure that they
define their problems well by consulting on what the consumer needs.
• The company should perform customer and employee surveys to make
sure they produce relevant information that meets consumer
requirements and expectation.
• The management will decide if what their employees are researching
is aligned to its core competence and if the consumer will be satisfied
by their results.
EVALUATION OF OPERATIONS
• In data gathering, the strategy should be to target the consumer needs.
The employees should make sure that the gather relevant data
depending on the story they are following on and make sure they
assemble together all the relevant information concerning it so that the
consumer may understand the story.
• The management should make sure they allocate each employee to
their respective field of study to ensure that they will be able to gather
relevant information on that field. For instance, a business journalist
should be allocated business related case field to research.
• The management should make sure that they keep up with the ongoing
stories, e.g, politically, in the business sector and other important field
that the public need reporting on.
EVALUATION OF OPERATIONS
• The management should make sure they undergo serious data analysis
method so as to come up with a clear, brief and precise news article
that will address all of the consumer questions.
• They should make sure that the information published is not
inadequate and/or biased more so, in political news which may cause
chaos when they reach the public.
• The management should make sure that the solutions they give to the
public in their news article are well researched and are in line with the
nations communication regulation board requirements.
EVALUATION OF OPERATIONS
• The management should make sure in each story they give their
employees to write about they provide enough resources to enable
them come up with the best information so as they may be able to
recover their input resources and make profits.
• In each news article their employee produces they should be able to
perform cost analysis to determine if it generated any profits in order
to be able to decide if they will proceed on that field of news.
EVALUATION OF OPERATION
• After making sure that all proposed model on their operations is well
evaluated, the management should implement that model. They should
perform the following:
Activities
• They should measure the consumer satisfaction
• Confirm that the project model is complete
• Review plan, scope and budget
• Plan resources and infrastructure for the upcoming phases
• Obtain formal authorization to allow them to proceed to the next phase
of implementing the proposed model
RESOURCES AND DATA NEEDED FOR O.C.E
• One of the valuable resource is the team of specialists in media
consultancy that will collect and analyze data. This will include
interaction with the employees using the tools as employee surveys
and other stakeholders that include process evaluation with tools such
as process flowcharts.
• Here the specialists will develop draft solutions after performing their
analysis and applying operational and lean techniques and concepts.
• Then the specialist will presents their draft solution to the whole team
of management and employees.
• Then they will prepare the final solution model and execution schedule
for that model and then implement the execution schedule.
RESOURCES AND DATA NEEDED FOR O.C.E
• Then the specialists collects data on the changes happening within the
executed project developed model.
• Finally, these specialists will prepare a final report, learnings and
findings from their consulting engagement team and deliver it to the
media management team so that they can come up with a decision on
whether to execute the provided model.
BENEFITS OF OPERATIONS CONSULTING
• One of the major benefits is that hiring a consultant is more cheap than
hiring a new employee since consultants are hired to tackle a specific
project within a specific timeframe. This is a financial benefit for the
company since you will pay the consultant much less than if you were
to hire a new full-time employee.
• Also, when a consultant are hired and complete their assignment
which often focusses on one project for the company, the success of
their results on that specific assignment can lead them to being kept on
board longer to consult in other areas within the company which
would benefit the both sides equally.
• Hiring media consultants who have experience in the business of
media consultancy also gives the management a piece of mind
knowing that your business is guided by experts who have been in
such situations before.
BENEFITS OF OPERATIONS CONSULTING
• Also, sometimes rather than trying to improve the company operations
from within it is better to have someone outside the company to offer
their view of the operational state of the company and offer their view
on how the company can improve their overall efficiency and achieve
more growth.
• Moreover, because the media consultants have usually spent time on
other similar companies, they usually have solid perspective on the
operations of other companies and can come up with a better way to
help outperform them.
REFERENCES
• Valuation: Measuring and Managing the Value of Companies, 6th
Edition, McKinsey & Company
• Excel Models for Business and Operations Management Second
Edition John F. Barlow
• Communication for Consultants Rita R. Owens
• Key Management Models: The 60+ models every manager needs to
know (2nd Edition) by Marcel Van Assen, Gerben van den berg & Paul
Pietersma
• Customer Relationship Management, Second Edition Francis Buttle
…
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