Expert answer:make questions and reflections

Expert answer:this is the topic Conflict in the Workplace Conflict Resolution Styles Dealing with Difficult Co-workers How to be a Likeable Co-worker Tips for Effective Conflict Resolution Dealing with Difficult Bossesmake 8 questions for these is topic and i will put file for refliction its about 10 reflictions each reflictions must 3 or 4 sentce
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Bases of Power
The term “bases of power” refers to where one gets his/her power. There
are two primary bases of power:
Positional Power is sometimes referred to as “hard power.” It comes from
authority given by a title/position. Parents, teachers, law enforcement
officers, political figures, religious leaders, business executives all have
positional (hard) power.
Personal Power is sometimes referred to as “soft power.” It may not come
from any positional power—even though personal power may help one to
achieve positional power. Personal power may come from “likeability” or
from possessing a talent/skill, and even from having a lot of money.
Professional athletes, entertainers, and motivational speakers often have
personal (soft) power.
There are several types of Positional (hard) Power:
Legitimate power is the power to make reasonable demands. Parents can
reasonably expect children to obey rules that are age appropriate.
Supervisors can reasonably expect employees to be on time and to give
their best effort at work.
Reward power is using something of value—such as praise or a bonus or
a promotion—to influence another person. Reward power can be legitimate
power. It is legitimate for a supervisor to promote an employee who has
demonstrated exceptional performance.
Coercive power is the power to punish. Coercive power can be legitimate
power if it is used correctly. Supervisors can legitimately terminate an
employee who is not performing according to expectations. Quid pro quo
sexual harassment where a supervisor demands sexual favors for a
promotion is not a legitimate use of coercive power.
Connection power is the power that comes from knowing influential
people. The phrase “it is not what you know, but it is who you know”
represents connection power.
There are several types of Personal (soft) Power.
Referent power is the power of charisma, personality, and likeability. One
may have referent power without having positional power. Reference power
may help one get positional power. Oprah Winfrey and President Bill
Clinton are considered by many to have great referent power. Princess
Diana had great reference power—even after she lost her positional power.
Expert power comes from one’s exceptional talent/skill in a particular area.
Professional athletes, actors/actresses, and musical entertainers have
expert power. They may also have referent power. Employees who are
skilled in a particular area—such as sales, software development, or
leadership—often have expert power.
Money power obviously comes from personal wealth. This may or may not
come from having positional power. Money power—as is the case with all
bases of power—can be used to cause great good or to cause great evil.
Power and Politics
Prepared by Student in a Past Class
Strategies for Surviving and
Advancing in the Workplace
Defining…
• Power – The ability to Influence another person
• Influence – The process of affecting the thoughts,
behavior, and feelings of another person
• Authority – The right to Influence another person
• Politics – The exchange of power and Influence
“Man is by nature a political animal”
~Aristotle
The importance of political
awareness in the workplace:
•
•
Advance quicker
Achieve goals easier
•
•
•
Relieve stress
Gain more power
Build reputation to protect from
future mistakes
• Myth:
You can find
a work environment
without politics
• Fact:
Every
workplace has
politics, and it is
beneficial to
observe and
discover how to use
it.
Forms of Power
•
•
Negative View – Power used for personal gain
Positive View – Power used to create motivation, or accomplish goals
•
Legitimate Power – Based on position; Companies built on hierarchy of
•
Information Power – Sole source of critical information (ex. Maintenance Guy)
•
Expert Power – Based on knowledge of one’s position; their ability to do their job
•
Referent Power – Based on interpersonal skills; respect from co-workers
structure
Ten Tips for Managing Office Politics
Be Essential

Strive to perform well

Volunteer for projects/committees
Have a Personal Plan




Set ambitious, realistic goals
As questions to learn and advance
Stay alert to opportunities
Be patient – Set a timetable
Get to Know Your Boss



What is their preferred method of communication?
When is he/she most approachable?
Who does my boss go to for advice/help?
Stay in the Loop


Learn what people respond to positively/negatively
Be alert to changes
Stand for the Right Things



Be trustworthy, reliable, honest, and fair
Stand up against false rumors or ethnic slurs
Complete your duties with a socially responsible mind
Build a Strong Network



Build inter-office friendships
Seek information from people you can learn from
Create associations in different areas
Help Others Get Ahead
 Share your expertise, experience, and insight with others
 Will increase confidence, and strengthen your network
 You can turn an enemy to a friend
Ten Tips (Continued)
Think like a CEO, Without Acting Like It
 Get to know the company inside and out
 Resist temptation to publicly criticize those above you
 Work to see the whole puzzle
Strategize
 Pick your battles; don’t waste time on minor skirmishes
 Don’t use “all-or-nothing” thinking strategy
 When trying to achieve goals, get advance support
Know When to Fold
 Be willing to own up to mistakes or failures
 Learn from your past mistakes, as well as others
 Know when to walk away from a job!!!
What Can You Gain?
Respect
Information
Promotions
Friendships
$$$
Status
 Happiness 
…
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