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CASE​ ​1
The​ ​Demise​ ​of​ ​Cost​ ​and​ ​Profit​ ​Centers
Summary​ ​of​ ​the​ ​Case
The​ ​case​ ​is​ ​written​ ​Robert​ ​S.​ ​Kaplan​ ​where​ ​he​ ​elicits​ ​a​ ​discussion​ ​on​ ​the​ ​changes​ ​experienced
in​ ​management​ ​that​ ​seeks​ ​to​ ​write​ ​wrongs​ ​of​ ​measuring​ ​performance.​ ​Robert​ ​S.​ ​Kaplan​ ​looks
into​ ​the​ ​traditional​ ​measures​ ​of​ ​management​ ​performance​ ​that​ ​lays​ ​emphasis​ ​on​ ​financial
metrics​ ​to​ ​judge​ ​the​ ​outputs​ ​of​ ​entities.​ ​Balanced​ ​scorecard​ ​is​ ​a​ ​strategic​ ​tool​ ​of​ ​performance
evaluation​ ​that​ ​initiates​ ​an​ ​integrated​ ​framework​ ​of​ ​enhancing​ ​the​ ​management​ ​control​ ​system
for​ ​better​ ​outcomes​ ​through​ ​analysis​ ​of​ ​a​ ​broader​ ​framework.​ ​The​ ​introduction​ ​of​ ​the​ ​balanced
scorecard​ ​by​ ​Robert​ ​Kaplan​ ​delivered​ ​a​ ​more​ ​comprehensive​ ​framework​ ​of​ ​ascertaining
managerial​ ​expertise.​ ​The​ ​balanced​ ​scorecard​ ​has​ ​yielded​ ​significant​ ​transformation​ ​in​ ​the
managerial​ ​accounting​ ​field​ ​through​ ​the​ ​solutions​ ​it​ ​provides​ ​in​ ​establishing​ ​a​ ​more​ ​progressive
approach​ ​to​ ​evaluating​ ​business​ ​performance.
The​ ​traditional​ ​five​ ​fundamental​ ​tools​ ​of​ ​determining​ ​the​ ​input​ ​of​ ​organizational​ ​units​ ​towards
boosting​ ​performance​ ​strategy​ ​failed​ ​to​ ​create​ ​a​ ​structure​ ​for​ ​better​ ​evaluation​ ​of​ ​performance.
Kaplan​ ​through​ ​the​ ​balanced​ ​scorecard​ ​looked​ ​at​ ​the​ ​provisions​ ​of​ ​a​ ​management​ ​control
system​ ​for​ ​purposes​ ​of​ ​understanding​ ​the​ ​decentralized​ ​organizational​ ​units.​ ​The​ ​tools​ ​include
the​ ​profit,​ ​cost,​ ​revenue,​ ​investment​ ​and​ ​discretionary​ ​expenses​ ​center​ ​are​ ​some​ ​of​ ​the
significant​ ​elements​ ​used​ ​to​ ​asserting​ ​the​ ​best​ ​criteria​ ​of​ ​assessing​ ​performance.​ ​Nonetheless
the​ ​different​ ​tools​ ​do​ ​not​ ​create​ ​substantive​ ​efforts​ ​in​ ​establishing​ ​a​ ​detailed​ ​successful
undertaking​ ​of​ ​not​ ​only​ ​the​ ​financial​ ​metrics​ ​but​ ​qualitative​ ​impact​ ​of​ ​managerial​ ​input​ ​(Kaplan,
293).​ ​The​ ​revolution​ ​of​ ​the​ ​balanced​ ​scorecard​ ​initiated​ ​by​ ​Robert​ ​Kaplan​ ​and​ ​Dave​ ​Norton​ ​in
the​ ​early​ ​1990s​ ​sought​ ​to​ ​establish​ ​a​ ​higher​ ​standard​ ​in​ ​assessment​ ​performance.​ ​The
balanced​ ​scorecard​ ​offers​ ​a​ ​more​ ​comprehensive​ ​approach​ ​to​ ​managing​ ​the​ ​performance
evaluation​ ​process.​ ​Managerial​ ​accounting​ ​develops​ ​a​ ​framework​ ​in​ ​which​ ​one​ ​is​ ​required​ ​to
make​ ​management​ ​plans​ ​and​ ​decisions​ ​based​ ​on​ ​a​ ​series​ ​of​ ​performance​ ​measurement
metrics.
There​ ​are​ ​a​ ​series​ ​of​ ​developments​ ​that​ ​infer​ ​the​ ​limitation​ ​of​ ​the​ ​financial​ ​metrics​ ​in​ ​asserting​ ​a
credible​ ​measurement​ ​structure.​ ​Performance​ ​measurement​ ​requires​ ​a​ ​look​ ​on​ ​both​ ​the
qualitative​ ​and​ ​quantitative​ ​aspects​ ​of​ ​ascertaining​ ​the​ ​management​ ​input​ ​towards​ ​creating
significant​ ​progression​ ​in​ ​the​ ​organizational​ ​units.​ ​The​ ​financial​ ​metrics​ ​does​ ​not​ ​make​ ​an
explicit​ ​understanding​ ​of​ ​better​ ​ways​ ​of​ ​determining​ ​the​ ​qualitative​ ​input​ ​of​ ​managers​ ​in​ ​terms​ ​of
customer​ ​value,​ ​improved​ ​quality​ ​and​ ​responsiveness​ ​of​ ​the​ ​operating​ ​processes.​ ​The
management​ ​framework​ ​requires​ ​demonstrating​ ​a​ ​system​ ​that​ ​appreciates​ ​how​ ​their
contribution​ ​in​ ​performing​ ​their​ ​roles​ ​goes​ ​a​ ​long​ ​way​ ​towards​ ​creating​ ​value​ ​for​ ​the
organizational​ ​units.​ ​Even​ ​though​ ​the​ ​balanced​ ​scorecard​ ​established​ ​a​ ​generalized​ ​approach
in​ ​creating​ ​a​ ​performance​ ​assessment,​ ​there​ ​is​ ​a​ ​significant​ ​need​ ​to​ ​for​ ​understanding​ ​the
benefit​ ​of​ ​the​ ​cost​ ​and​ ​investment​ ​centers​ ​in​ ​management.
A​ ​profits​ ​center​ ​is​ ​an​ ​element​ ​in​ ​accounting​ ​that​ ​considers​ ​the​ ​ability​ ​of​ ​a​ ​business​ ​undertaking
to​ ​yield​ ​gains​ ​from​ ​the​ ​sale​ ​of​ ​certain​ ​goods​ ​and​ ​services.​ ​The​ ​profit​ ​is​ ​ascertained​ ​through
taking​ ​the​ ​revenues​ ​realized​ ​in​ ​each​ ​period​ ​for​ ​an​ ​activity​ ​and​ ​subtracting​ ​the​ ​costs​ ​of
recognizing​ ​such​ ​revenues​ ​to​ ​arrive​ ​at​ ​the​ ​profit​ ​center.​ ​Cost​ ​center,​ ​on​ ​the​ ​other​ ​hand,​ ​involves
the​ ​standard​ ​production​ ​or​ ​operating​ ​unit​ ​that​ ​is​ ​determined​ ​based​ ​on​ ​the​ ​expected​ ​outcomes
for​ ​an​ ​organization​ ​towards​ ​ensuring​ ​it​ ​meets​ ​the​ ​objectives​ ​of​ ​the​ ​entity​ ​(Kaplan,​ ​295).​ ​The
purpose​ ​of​ ​the​ ​cost​ ​center​ ​is​ ​to​ ​ensure​ ​that​ ​necessary​ ​steps​ ​are​ ​put​ ​in​ ​place​ ​for​ ​purposes​ ​of
creating​ ​an​ ​environment​ ​in​ ​which​ ​every​ ​aspect​ ​of​ ​the​ ​organization​ ​moves​ ​seamlessly.​ ​The
balanced​ ​scorecard​ ​delivered​ ​a​ ​solution​ ​towards​ ​better​ ​understanding​ ​how​ ​to​ ​analyze​ ​the
performance​ ​of​ ​an​ ​organization.​ ​It​ ​is​ ​unfair​ ​to​ ​only​ ​rely​ ​on​ ​profit​ ​and​ ​cost​ ​centers
notwithstanding​ ​their​ ​significant​ ​contribution​ ​in​ ​performance​ ​evaluation.
Management​ ​accounting​ ​is​ ​a​ ​technical​ ​undertaking​ ​that​ ​equips​ ​one​ ​with​ ​professional​ ​expertise
on​ ​matters​ ​of​ ​judgment​ ​that​ ​is​ ​based​ ​on​ ​strict​ ​adherence​ ​to​ ​laid​ ​down​ ​ethical​ ​and​ ​professional
principles.​ ​The​ ​balanced​ ​scorecard​ ​introduced​ ​in​ ​the​ ​1990s​ ​was​ ​required​ ​to​ ​play​ ​a​ ​pivotal​ ​role
towards​ ​the​ ​limitation​ ​of​ ​financial​ ​metrics​ ​as​ ​assessment​ ​tools​ ​of​ ​determining​ ​performance
levels​ ​(Kaplan,​ ​296).​ ​The​ ​balanced​ ​scorecard​ ​introduced​ ​a​ ​new​ ​dispensation​ ​that​ ​affords​ ​the
organization​ ​the​ ​ability​ ​to​ ​implement​ ​significant​ ​steps​ ​that​ ​assure​ ​transformation​ ​in​ ​evaluating
the​ ​performance​ ​of​ ​an​ ​entity.​ ​Despite​ ​the​ ​contribution​ ​of​ ​the​ ​quantitative​ ​measures​ ​of
management​ ​performance,​ ​it​ ​was​ ​evident​ ​that​ ​it​ ​provided​ ​a​ ​substantial​ ​improvement​ ​in​ ​financial
performance​ ​measurement​ ​of​ ​an​ ​organization.
The​ ​transformation​ ​of​ ​the​ ​cost​ ​center​ ​yielded​ ​significant​ ​progression​ ​in​ ​the​ ​creation​ ​of​ ​a​ ​system
where​ ​it​ ​ensured​ ​an​ ​in-depth​ ​understanding​ ​of​ ​how​ ​to​ ​manage​ ​organizational​ ​costs​ ​and
revenues.​ ​The​ ​establishment​ ​of​ ​a​ ​framework​ ​that​ ​creates​ ​an​ ​integrated​ ​order​ ​in​ ​which​ ​the
different​ ​sections​ ​of​ ​costing​ ​are​ ​linked​ ​the​ ​analysis​ ​of​ ​employee​ ​performance.​ ​The​ ​system
should​ ​take​ ​consideration​ ​of​ ​all​ ​the​ ​underlying​ ​instruments​ ​that​ ​demonstrate​ ​the​ ​ability​ ​of​ ​a
business​ ​entity​ ​to​ ​exhibit​ ​better​ ​performance​ ​in​ ​the​ ​market.​ ​Business​ ​is​ ​an​ ​integrated​ ​process
that​ ​links​ ​processes​ ​to​ ​employees​ ​thereby​ ​making​ ​performance​ ​dependent​ ​on​ ​human​ ​resource
input.​ ​The​ ​creation​ ​of​ ​a​ ​framework​ ​that​ ​will​ ​allow​ ​an​ ​organization​ ​to​ ​manage​ ​their​ ​costs​ ​and
investments​ ​towards​ ​ensuring​ ​they​ ​create​ ​a​ ​considerable​ ​progression​ ​for​ ​purposes​ ​of​ ​success
in​ ​their​ ​endeavors.
Relationship​ ​of​ ​Case​ ​to​ ​future​ ​Work​ ​Experience
In​ ​the​ ​banking​ ​industry​ ​where​ ​I​ ​intend​ ​to​ ​serve​ ​uses​ ​several​ ​aspects​ ​of​ ​standard​ ​costing​ ​to
provide​ ​a​ ​plan​ ​of​ ​action​ ​and​ ​analysis​ ​of​ ​performance.​ ​Management​ ​of​ ​the​ ​banking​ ​industry​ ​will
significantly​ ​benefit​ ​through​ ​understanding​ ​and​ ​implementing​ ​the​ ​balanced​ ​scorecard​ ​that
delivers​ ​a​ ​comprehensive​ ​performance​ ​measure​ ​framework.​ ​The​ ​transformation​ ​from​ ​the​ ​profit
center​ ​and​ ​cost​ ​center​ ​through​ ​the​ ​introduction​ ​of​ ​the​ ​balanced​ ​score​ ​card​ ​is​ ​a​ ​welcomed​ ​move
in​ ​ensuring​ ​the​ ​execution​ ​of​ ​management​ ​duties.​ ​Performance​ ​evaluation​ ​in​ ​the​ ​bank​ ​will​ ​be
efficient​ ​since​ ​the​ ​balanced​ ​scorecard​ ​takes​ ​on​ ​a​ ​more​ ​broad​ ​approach​ ​that​ ​could​ ​be​ ​used​ ​for
valuable​ ​decision​ ​making.​ ​The​ ​banking​ ​industry​ ​operates​ ​in​ ​a​ ​very​ ​competitive​ ​environment
that​ ​would​ ​require​ ​the​ ​management​ ​team​ ​to​ ​have​ ​an​ ​upper​ ​hand​ ​in​ ​the​ ​qualitative​ ​aspects​ ​of
their​ ​input​ ​for​ ​creating​ ​quality​ ​consumer​ ​experience.​ ​The​ ​establishment​ ​of​ ​a​ ​system​ ​that
advocates​ ​for​ ​management​ ​action​ ​based​ ​on​ ​integrated​ ​aspects​ ​of​ ​business​ ​performance​ ​will
ensure​ ​that​ ​working​ ​in​ ​bank​ ​is​ ​a​ ​success.​ ​An​ ​audit​ ​of​ ​the​ ​quality​ ​of​ ​management​ ​input​ ​is​ ​a
significant​ ​imperative​ ​that​ ​cannot​ ​be​ ​ignored​ ​by​ ​any​ ​entity​ ​that​ ​desires​ ​to​ ​establish​ ​impeccable
performance​ ​in​ ​different​ ​dynamic​ ​market​ ​segments.​ ​In​ ​my​ ​opinion​ ​the​ ​transformation​ ​of​ ​the
traditional​ ​financial​ ​metrics​ ​give​ ​credence​ ​to​ ​the​ ​performance​ ​evaluation​ ​process​ ​in​ ​the​ ​banking
sector​ ​that​ ​assures​ ​quality​ ​outputs​ ​in​ ​management​ ​circles.
Relationship​ ​of​ ​Case​ ​to​ ​Material​ ​Covered​ ​in​ ​Class
The​ ​understanding​ ​of​ ​the​ ​balanced​ ​scorecard​ ​model​ ​equips​ ​the​ ​thinking​ ​of​ ​an​ ​individual​ ​into​ ​a
system​ ​of​ ​justifying​ ​the​ ​reasons​ ​and​ ​rationale​ ​that​ ​guided​ ​their​ ​resolutions​ ​on​ ​several​ ​matters.
The​ ​course​ ​enhanced​ ​my​ ​thinking​ ​on​ ​a​ ​broader​ ​perspective​ ​primarily​ ​on​ ​how​ ​I​ ​interacted​ ​with
other​ ​students​ ​in​ ​promotion​ ​of​ ​future​ ​professional​ ​practice.​ ​A​ ​performance​ ​assessment
mechanism​ ​should​ ​arrive​ ​at​ ​a​ ​more​ ​objective​ ​outcome​ ​that​ ​considers​ ​both​ ​the​ ​qualitative​ ​as​ ​well
as​ ​quantitative​ ​aspects​ ​of​ ​management​ ​input​ ​in​ ​execution​ ​of​ ​organizational​ ​roles.
Performance​ ​evaluation​ ​is​ ​a​ ​practice​ ​that​ ​is​ ​expected​ ​to​ ​provide​ ​substantive​ ​progression​ ​in​ ​the
execution​ ​of​ ​different​ ​organizational​ ​roles​ ​towards​ ​exhibiting​ ​better​ ​performance.​ ​The
transformation​ ​of​ ​the​ ​traditional​ ​financial​ ​metrics​ ​that​ ​failed​ ​to​ ​establish​ ​qualitative​ ​input​ ​of
management​ ​is​ ​advanced​ ​through​ ​initiation​ ​of​ ​a​ ​balanced​ ​scorecard.​ ​The​ ​balanced​ ​scorecard
was​ ​an​ ​evolution​ ​of​ ​the​ ​management​ ​function​ ​towards​ ​offering​ ​a​ ​more​ ​integrative​ ​model​ ​of
performance​ ​assessment​ ​for​ ​an​ ​organization.​ ​It​ ​is​ ​essential​ ​to​ ​underscore​ ​the​ ​fact​ ​that
resources​ ​are​ ​limited​ ​in​ ​society​ ​and​ ​a​ ​profession​ ​that​ ​teaches​ ​one​ ​the​ ​art​ ​of​ ​arriving​ ​at​ ​an
activity​ ​that​ ​would​ ​efficiently​ ​utilize​ ​the​ ​scarce​ ​resources​ ​for​ ​better​ ​outcomes.​ ​The​ ​maximization
of​ ​value​ ​is​ ​only​ ​possible​ ​after​ ​a​ ​meticulous​ ​review​ ​of​ ​the​ ​available​ ​opportunities​ ​for​ ​an
organization.​ ​As​ ​a​ ​management​ ​accountant,​ ​it​ ​would​ ​be​ ​easy​ ​to​ ​analyze​ ​the​ ​available​ ​resources
in​ ​terms​ ​of​ ​capital​ ​or​ ​debt​ ​financing​ ​required​ ​to​ ​make​ ​sure​ ​it​ ​yields​ ​maximum​ ​value​ ​for​ ​the
shareholders.
Conclusion
It​ ​is​ ​critical​ ​to​ ​underscore​ ​the​ ​fact​ ​that​ ​the​ ​balanced​ ​scorecard​ ​is​ ​responsible​ ​for​ ​the
transformation​ ​to​ ​an​ ​integrated​ ​system​ ​of​ ​accounting.​ ​Balanced​ ​scorecard​ ​considers​ ​several
components​ ​of​ ​administration​ ​from​ ​investment,​ ​revenue​ ​and​ ​cost​ ​management​ ​offering
considerable​ ​value​ ​on​ ​probable​ ​courses​ ​of​ ​action​ ​in​ ​different​ ​circumstances.​ ​Administration​ ​of
an​ ​organization​ ​should​ ​take​ ​cognizance​ ​of​ ​the​ ​various​ ​aspects​ ​that​ ​determine​ ​the​ ​success​ ​or
otherwise​ ​of​ ​the​ ​entity​ ​and​ ​ensure​ ​a​ ​candid​ ​analysis​ ​towards​ ​limiting​ ​any​ ​loss​ ​of​ ​business
opportunity.​ ​It​ ​is​ ​through​ ​the​ ​understanding​ ​of​ ​the​ ​balanced​ ​scorecard​ ​that​ ​I​ ​intend​ ​to​ ​initiate
significant​ ​changes​ ​to​ ​substantially​ ​influence​ ​my​ ​role​ ​in​ ​the​ ​banking​ ​industry​ ​by​ ​establishing​ ​the
value​ ​for​ ​money​ ​initiatives.​ ​A​ ​better​ ​management​ ​of​ ​the​ ​accounting​ ​framework​ ​requires​ ​that​ ​one
takes​ ​cognizance​ ​of​ ​proper​ ​utilization​ ​of​ ​resources​ ​to​ ​achieve​ ​significant​ ​gains​ ​in​ ​the​ ​market
CASE​ ​2
Effective​ ​Long-Term​ ​Cost​ ​Reduction:​ ​A​ ​strategic​ ​Perspective
Summary
This​ ​article​ ​explains​ ​why​ ​Traditional​ ​programs​ ​tend​ ​to​ ​be​ ​short​ ​term​ ​in​ ​nature​ ​and
ineffective​ ​in​ ​developing​ ​long​ ​term​ ​sustained​ ​change.​ ​There​ ​are​ ​five​ ​traditional​ ​cost
reduction​ ​programs​ ​which​ ​are​ ​used​ ​and​ ​include:The​ ​technology​ ​approach-​ ​Focuses​ ​on
replacing​ ​direct​ ​labor​ ​with​ ​technology​ ​to​ ​increase​ ​the​ ​efficiency​ ​and​ ​reduce​ ​the​ ​number
of​ ​unions.​ ​This​ ​approach​ ​is​ ​used​ ​when​ ​in​ ​case​ ​of​ ​poor​ ​performance​ ​and​ ​has​ ​not​ ​worked
in​ ​many​ ​companies​ ​especially​ ​those​ ​in​ ​which​ ​labor​ ​cost​ ​is​ ​a​ ​small​ ​percentage​ ​of​ ​the
total​ ​production​ ​cost.
Lean​ ​and​ ​Mean​ ​uses​ ​the​ ​policy​ ​of​ ​reducing​ ​the​ ​number​ ​of​ ​employees.​ ​The​ ​approach​ ​is
through​ ​laying​ ​off​ ​employees​ ​but​ ​eventually​ ​it​ ​does​ ​not​ ​reduce​ ​the​ ​job​ ​that​ ​needs​ ​to​ ​be
done​ ​of​ ​creating​ ​and​ ​selling​ ​of​ ​products.​ ​Offshore​ ​retreat​ ​depends​ ​on​ ​cost​ ​reduction​ ​by
moving​ ​to​ ​a​ ​different​ ​location​ ​for​ ​example​ ​Asia.​ ​The​ ​policy​ ​works​ ​on​ ​how​ ​employees​ ​are
treated​ ​utilizing​ ​exchange​ ​rate​ ​and​ ​the​ ​currency​ ​fluctuations.​ ​Eventually​ ​the​ ​employees
are​ ​laid​ ​off​ ​when​ ​the​ ​firm​ ​moves​ ​the​ ​job​ ​offshore.
In​ ​the​ ​article​ ​Mergers​ ​is​ ​also​ ​a​ ​traditional​ ​program​ ​that​ ​is​ ​mentioned.​ ​Mergers​ ​creates
an​ ​economy​ ​of​ ​scale​ ​as​ ​the​ ​idea​ ​is​ ​to​ ​elimi …
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